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I can't seem to download anything, anymore. Firefox won't intiate the download, there's no prompt's or errors. How can I fix this?

Posted

Hi there, I tried downloading a file today, and it gave me no prompt to save, or any errors. It doesn't show up in the downloads tab no does it even initiate. I've tried downloading several other files, and the same thing. This doesn't usually happen, just the other day it worked fine.

I've tried downloading with both Chrome and iE, and they both work - i prefer using Firefox though.

I've followed all the troubleshooting advie I could find on the support pages, to no avail.

I disabled my anit-virus, I've uninstalled and reinstalled Firefox. Cleared the cache and cookies. But still no downloads.

This has never happened to me before, is there something I can do to rememdy this issue?

Kind Regards Zaakir

Hi there, I tried downloading a file today, and it gave me no prompt to save, or any errors. It doesn't show up in the downloads tab no does it even initiate. I've tried downloading several other files, and the same thing. This doesn't usually happen, just the other day it worked fine. I've tried downloading with both Chrome and iE, and they both work - i prefer using Firefox though. I've followed all the troubleshooting advie I could find on the support pages, to no avail. I disabled my anit-virus, I've uninstalled and reinstalled Firefox. Cleared the cache and cookies. But still no downloads. This has never happened to me before, is there something I can do to rememdy this issue? Kind Regards Zaakir

Chosen solution

You are using a very old version of Firefox. Please update to Firefox 57, and let me know if you are still having issues!

Update Firefox to the latest version

Read this answer in context 1

Additional System Details

Application

  • Firefox 47.0
  • User Agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:47.0) Gecko/20100101 Firefox/47.0
  • Support URL: https://support.mozilla.org/1/firefox/47.0/WINNT/en-GB/

Extensions

  • Adobe Acrobat 18.0.2 (web2pdfextension.17@acrobat.adobe.com)
  • Firefox Hello 1.3.2 (loop@mozilla.org)
  • MEGA 3.19.0 (firefox@mega.co.nz)
  • Multi-process staged rollout 1.0 (e10srollout@mozilla.org)
  • Pocket 1.0.2 (firefox@getpocket.com)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce GTX 970
  • adapterDescription2:
  • adapterDeviceID: 0x13c2
  • adapterDeviceID2:
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 4095
  • adapterRAM2:
  • adapterSubsysID: 29743842
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion: 6.3.9600.18696
  • driverDate: 10-6-2017
  • driverDate2:
  • driverVersion: 23.21.13.8792
  • driverVersion2:
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo'}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 2
  • supportsHardwareH264: No; Hardware video decoding disabled or blacklisted
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 970 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
Tyler Downer
  • Top 10 Contributor
  • Moderator
1460 solutions 10057 answers

Chosen Solution

You are using a very old version of Firefox. Please update to Firefox 57, and let me know if you are still having issues!

Update Firefox to the latest version

You are using a very old version of Firefox. Please update to Firefox 57, and let me know if you are still having issues! [[Update Firefox to the latest version]]

Question owner

Thanks Tyler, that seems to have worked.

It's weird that it didn't auot-update.

Kind Regards Zaakir

Thanks Tyler, that seems to have worked. It's weird that it didn't auot-update. Kind Regards Zaakir