Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Updated and refreshed Firefox and now option to 'Save password' box does not display.

  • 4 replies
  • 1 has this problem
  • 5 views
  • Last reply by Judy142

Judy142
Judy142
more options

I've checked a support answer which refers to using the image of a key which is shown in the address bar. But no key is shown in my firefox version. Where can I find the key please?

I've checked a support answer which refers to using the image of a key which is shown in the address bar. But no key is shown in my firefox version. Where can I find the key please?

All Replies (4)

Mkll
Mkll
more options

What version of Firefox are you using?

Judy142
Judy142 Question owner
more options

Updated today with 56.0.2

Mkll
Mkll
more options

Make sure you have the following option enabled under Options in the tab Privacy & Security ttp://i.imgur.com/JnRE8Pm.png this box should be ticked like in the image. If this is the case, when entering a password to a site, you should get a prompt if you want to save the password for that account on that specific site, if you choose to ignore this prompt, you can bring it back by clicking here: http://i.imgur.com/zlKlzgD.png

Judy142
Judy142 Question owner
more options

Thanks for your help. I had actually checked all the right boxes etc. and still no joy. So I did the Fail Safe thing! Closed everything down and did yet another cold start.This time Bingo! Passwords are back and key image now shows. A happy but unexplained ending! Many thanks.