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I need to log in to a site regularly. It is now saying every time that my device is not recognized, so they send an email with a security token. Can I fix this

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  • Last reply by cor-el

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Having to wait for the security token everyday is really getting old and this didn't use to happen. When I talked to the website they said it has to do with my web browser. I found instructions to fix for Internet Explorer, but not Firefox. I would rather stay with FireFox if I can get this fixed. Thank you for your help.

Having to wait for the security token everyday is really getting old and this didn't use to happen. When I talked to the website they said it has to do with my web browser. I found instructions to fix for Internet Explorer, but not Firefox. I would rather stay with FireFox if I can get this fixed. Thank you for your help.

Chosen solution

A detail like a website remembering you (log you in automatically) is stored in a cookie.

You can use these steps to make a website recognize and remember you:

  • you can create an "Allow" exception to keep specific cookies, especially in case of secure websites and when cookies expire when Firefox is closed.
  • Options/Preferences -> Privacy & Security -> Cached Web Content: "Clear Now": Exceptions

In case you use "Clear history when Firefox closes" or otherwise clear history.

  • do not clear the Cookies
  • do not clear the Site Preferences
  • clearing "Site Preferences" clears exceptions for cookies, images, pop-up windows, and software installation and exception for password and other website specific data
  • clearing "Cookies" will remove all selected cookies including cookies with an "Allow" exception you may want to keep
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This is generally a problem retaining the cookie the site sets when you enter the secondary form of authentication. Firefox's default setting is to keep a site's cookies as long as the site requests, but of course there are many ways to override this:

  • Using a private window
  • Changing Firefox's cookie settings
  • Setting Firefox to clear history (if you include cookies) when it closes
  • Manually clearing history (if you include cookies)
  • Using add-ons that modify cookie handling
  • External cleaning or privacy software that removes browser data

It's a lot of check, I know, but can you think of any recent changes?

To check built-in settings, you can start with this article: Websites say cookies are blocked - Unblock them.

One other possible reason for this is if your computer's IP address changed since the authentication cookie was set. To guard against using stolen cookies on a different computer, you may need to authenticate again.

One possible reason for an unstable IP address is using a VPN service, and another is a Firefox connection setting. You can check that setting here:

  • Windows: "3-bar" menu button (or Tools menu) > Options
  • Mac: "3-bar" menu button (or Firefox menu) > Preferences
  • Linux: "3-bar" menu button (or Edit menu) > Preferences
  • Any system: type or paste about:preferences into the address bar and press Enter/Return to load it

Firefox 56-58: In the search box at the top of the page on the right side, type proxy and Firefox should filter to the "Settings" button, which you can click.

Firefox 38-55: In the left column, click Advanced. Then on the right side, with the "Network" mini-tab active, click the "Settings" button.

In All Versions: The default of "Use system proxy settings" piggybacks on your Windows/IE "LAN" setting. "Auto-detect" can lead to a flaky connection. You may want to try "No proxy".

Any difference?

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Chosen Solution

A detail like a website remembering you (log you in automatically) is stored in a cookie.

You can use these steps to make a website recognize and remember you:

  • you can create an "Allow" exception to keep specific cookies, especially in case of secure websites and when cookies expire when Firefox is closed.
  • Options/Preferences -> Privacy & Security -> Cached Web Content: "Clear Now": Exceptions

In case you use "Clear history when Firefox closes" or otherwise clear history.

  • do not clear the Cookies
  • do not clear the Site Preferences
  • clearing "Site Preferences" clears exceptions for cookies, images, pop-up windows, and software installation and exception for password and other website specific data
  • clearing "Cookies" will remove all selected cookies including cookies with an "Allow" exception you may want to keep