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I need to log in to a site regularly. It is now saying every time that my device is not recognized, so they send an email with a security token. Can I fix this

Posted

Having to wait for the security token everyday is really getting old and this didn't use to happen. When I talked to the website they said it has to do with my web browser. I found instructions to fix for Internet Explorer, but not Firefox. I would rather stay with FireFox if I can get this fixed. Thank you for your help.

Having to wait for the security token everyday is really getting old and this didn't use to happen. When I talked to the website they said it has to do with my web browser. I found instructions to fix for Internet Explorer, but not Firefox. I would rather stay with FireFox if I can get this fixed. Thank you for your help.

Chosen solution

A detail like a website remembering you (log you in automatically) is stored in a cookie.

You can use these steps to make a website recognize and remember you:

  • you can create an "Allow" exception to keep specific cookies, especially in case of secure websites and when cookies expire when Firefox is closed.
  • Options/Preferences -> Privacy & Security -> Cached Web Content: "Clear Now": Exceptions

In case you use "Clear history when Firefox closes" or otherwise clear history.

  • do not clear the Cookies
  • do not clear the Site Preferences
  • clearing "Site Preferences" clears exceptions for cookies, images, pop-up windows, and software installation and exception for password and other website specific data
  • clearing "Cookies" will remove all selected cookies including cookies with an "Allow" exception you may want to keep
Read this answer in context 1

Additional System Details

Installed Plug-ins

  • Shockwave Flash 27.0 r0

Application

  • Firefox 56.0.1
  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:56.0) Gecko/20100101 Firefox/56.0
  • Support URL: https://support.mozilla.org/1/firefox/56.0.1/WINNT/en-US/

Extensions

  • Do This Automatically 1.0 (dothisautomatically@starter48)
  • Firefox Search Test 0.2 (firefoxsearchtest@mozilla.com)
  • Safe Browsing Version 4 (temporary add-on) 1.0.0 (sbv4-gradual-rollout@mozilla.com)

Javascript

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  • webgl2DriverExtensions: GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
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  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11
  • windowUsingAdvancedLayers: False

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
jscher2000
  • Top 10 Contributor
7298 solutions 59416 answers

Helpful Reply

This is generally a problem retaining the cookie the site sets when you enter the secondary form of authentication. Firefox's default setting is to keep a site's cookies as long as the site requests, but of course there are many ways to override this:

  • Using a private window
  • Changing Firefox's cookie settings
  • Setting Firefox to clear history (if you include cookies) when it closes
  • Manually clearing history (if you include cookies)
  • Using add-ons that modify cookie handling
  • External cleaning or privacy software that removes browser data

It's a lot of check, I know, but can you think of any recent changes?

To check built-in settings, you can start with this article: Websites say cookies are blocked - Unblock them.

One other possible reason for this is if your computer's IP address changed since the authentication cookie was set. To guard against using stolen cookies on a different computer, you may need to authenticate again.

One possible reason for an unstable IP address is using a VPN service, and another is a Firefox connection setting. You can check that setting here:

  • Windows: "3-bar" menu button (or Tools menu) > Options
  • Mac: "3-bar" menu button (or Firefox menu) > Preferences
  • Linux: "3-bar" menu button (or Edit menu) > Preferences
  • Any system: type or paste about:preferences into the address bar and press Enter/Return to load it

Firefox 56-58: In the search box at the top of the page on the right side, type proxy and Firefox should filter to the "Settings" button, which you can click.

Firefox 38-55: In the left column, click Advanced. Then on the right side, with the "Network" mini-tab active, click the "Settings" button.

In All Versions: The default of "Use system proxy settings" piggybacks on your Windows/IE "LAN" setting. "Auto-detect" can lead to a flaky connection. You may want to try "No proxy".

Any difference?

This is generally a problem retaining the cookie the site sets when you enter the secondary form of authentication. Firefox's default setting is to keep a site's cookies as long as the site requests, but of course there are many ways to override this: * Using a private window * Changing Firefox's cookie settings * Setting Firefox to clear history (if you include cookies) when it closes * Manually clearing history (if you include cookies) * Using add-ons that modify cookie handling * External cleaning or privacy software that removes browser data It's a lot of check, I know, but can you think of any recent changes? To check built-in settings, you can start with this article: [[Websites say cookies are blocked - Unblock them]]. One other possible reason for this is if your computer's IP address changed since the authentication cookie was set. To guard against using stolen cookies on a different computer, you may need to authenticate again. One possible reason for an unstable IP address is using a VPN service, and another is a Firefox connection setting. You can check that setting here: * Windows: "3-bar" menu button (or Tools menu) > Options * Mac: "3-bar" menu button (or Firefox menu) > Preferences * Linux: "3-bar" menu button (or Edit menu) > Preferences * Any system: type or paste '''about:preferences''' into the address bar and press Enter/Return to load it ''Firefox 56-58:'' In the search box at the top of the page on the right side, type proxy and Firefox should filter to the "Settings" button, which you can click. ''Firefox 38-55:'' In the left column, click Advanced. Then on the right side, with the "Network" mini-tab active, click the "Settings" button. ''In All Versions:'' The default of "Use system proxy settings" piggybacks on your Windows/IE "LAN" setting. "Auto-detect" can lead to a flaky connection. You may want to try "No proxy". Any difference?
cor-el
  • Top 10 Contributor
  • Moderator
16234 solutions 146545 answers

Chosen Solution

A detail like a website remembering you (log you in automatically) is stored in a cookie.

You can use these steps to make a website recognize and remember you:

  • you can create an "Allow" exception to keep specific cookies, especially in case of secure websites and when cookies expire when Firefox is closed.
  • Options/Preferences -> Privacy & Security -> Cached Web Content: "Clear Now": Exceptions

In case you use "Clear history when Firefox closes" or otherwise clear history.

  • do not clear the Cookies
  • do not clear the Site Preferences
  • clearing "Site Preferences" clears exceptions for cookies, images, pop-up windows, and software installation and exception for password and other website specific data
  • clearing "Cookies" will remove all selected cookies including cookies with an "Allow" exception you may want to keep
A detail like a website remembering you (log you in automatically) is stored in a cookie. You can use these steps to make a website recognize and remember you: *you can create an "Allow" exception to keep specific cookies, especially in case of secure websites and when cookies expire when Firefox is closed. *Options/Preferences -> Privacy & Security -> Cached Web Content: "Clear Now": Exceptions In case you use "Clear history when Firefox closes" or otherwise clear history. *do not clear the Cookies *do not clear the Site Preferences *Options/Preferences -> Privacy -> Firefox will: "Use custom settings for history": [X] "Clear history when Firefox closes" -> Settings *https://support.mozilla.org/en-US/kb/delete-browsing-search-download-history-firefox *clearing "Site Preferences" clears exceptions for cookies, images, pop-up windows, and software installation and exception for password and other website specific data *clearing "Cookies" will remove all selected cookies including cookies with an "Allow" exception you may want to keep