Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I cannot add the service filelink

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by Onno Ekker

gsonzogni
gsonzogni
more options

when I try to add the service, no one service is shown available, not the BOX by default, no the dropbox after I've installed the add

when I try to add the service, no one service is shown available, not the BOX by default, no the dropbox after I've installed the add

All Replies (3)

Onno Ekker
Onno Ekker
more options

You have to create an account on box.com. If you don't have an existing Box account, follow these steps:

  • Open Tools > Options > Attachments > Outgoing
  • Click on Add… to add a new Filelink storage service
  • Click on Get a Box account… to register for a Box account
  • After you have completed registration, you can click Set up Account and specify your email address and password for Box.com
gsonzogni
gsonzogni Question owner
more options

I have an account, but I cannot click on "set up account" as the program doesn't show me Box or Dropbox (after installed the add) on the available providers see the picture (sorry it is in Italian)

Onno Ekker
Onno Ekker
more options

Maybe the Dropbox account is messing things up? Can you restart Thunderbird in safe-mode to see if you do see the Box account setup that way? It should be displayed by default.

You can start Thunderbird in safe-mode by holding the Shift-button when starting Thunderbird or from the menu Help > Restart with Add-ons Disabled…

Modified by Onno Ekker