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Indexing works only in safe mode

  • 7 replies
  • 5 have this problem
  • 3 views
  • Last reply by Matt

dgriecoit
dgriecoit
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I've installed TB 52.1.1 (32 bit) and reindexing for global search (update of Gloda) works only when I start TB in Safe Mode. In Normal Mode, indexing of new messages remains "working" in activity register but never ends..

I've installed TB 52.1.1 (32 bit) and reindexing for global search (update of Gloda) works only when I start TB in Safe Mode. In Normal Mode, indexing of new messages remains "working" in activity register but never ends..
Attached screenshots

Chosen solution

Perhaps one of your add-ons is interfering, since you say that Thunderbird works OK when you start Thunderbird with add-ons disabled (TB safe mode).

So disable all the add-ons, then enabled the add-ons one at a time until you know which one is causing this issue. If you really need that particular add-on, then contact the author of the add-on to tell them about the problem.

Read this answer in context 👍 1

All Replies (7)

Matt
Matt
  • Moderator
  • Top 10 Contributor
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Please add the troubleshooting information to your post To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.
dgriecoit
dgriecoit Question owner
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Matt below the Paste: -- First Part-- 

 Informazioni di base

   Nome: Thunderbird
   Versione: 52.1.1
   User agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.1.1
   Cartella del profilo: Apri cartella

             (disco locale)
   ID di build dell'applicazione: 20170509142926
   Plugin attivi: about:plugins
   Configurazione build: about:buildconfig
   Utilizzo memoria: about:memory
   Profili: about:profiles

 Account di posta e news
   account1:
     INCOMING: account1, , (none) Local Folders, plain, passwordCleartext

   account3:
     INCOMING: account3, , (pop3) pop.finance-evolution.com:110, plain, passwordCleartext
     OUTGOING: , smtp.finance-evolution.com:587, plain, passwordCleartext, true

   account7:
     INCOMING: account7, , (imap) pop.finance-evolution.com:143, plain, passwordCleartext
     OUTGOING: , smtp.finance-evolution.com:587, plain, passwordCleartext, true

   account8:
     INCOMING: account8, , (imap) pop.finance-evolution.com:143, plain, passwordCleartext
     OUTGOING: , smtp.finance-evolution.com:587, plain, passwordCleartext, true

 Segnalazioni di arresto anomalo
   https://crash-stats.mozilla.com/report/index/bp-aa919f27-7fdb-4569-835a-dcd7d2170111 (11/01/2017)
   https://crash-stats.mozilla.com/report/index/bp-8c1bb208-551d-4f91-bca8-86de42160630 (30/06/2016)
   https://crash-stats.mozilla.com/report/index/bp-2669b43a-79cc-484f-bc3a-641e22160516 (16/05/2016)
   https://crash-stats.mozilla.com/report/index/bp-80c4ef9c-d41e-4bd3-bb80-151722160224 (24/02/2016)
   https://crash-stats.mozilla.com/report/index/bp-2ca36ff1-83e1-41bd-bb48-157572151028 (28/10/2015)

 Estensioni
   .vcs Support, 0.6.4, true, {efcbec50-6821-11db-bd13-0800200c9a66}
   Duplicate Contact Manager, 0.9.2, true, {b4447f60-db9c-11da-a94d-0800200c9a66}
   folderplus, 1.9, true, folderplus@gorsini.free.fr
   Follow Up, 2.0, true, followup@amulya.com
   Header Tools Lite, 0.5.2, true, headerToolsLite@kaosmos.nnp
   ImportExportTools, 3.2.4.1, true, {3ed8cc52-86fc-4613-9026-c1ef969da4c3}
   Lightning, 5.4, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
   LookOut, 1.2.13, true, lookout@aron.rubin
   Manually sort folders, 1.1.1, true, tbsortfolders@xulforum.org
   PrintingTools, 1.2.5, true, {5e9999c2-ba1d-44b6-bcee-5b30ce37d3b0}
   Provider per Google Calendar, 3.3, true, {a62ef8ec-5fdc-40c2-873c-223b8a6925cc}
   Remove Duplicate Messages (Alternate), 0.3.12, true, {a300a000-5e21-4ee0-a115-9ec8f4eaa92b}
   Thunderbird Conversations, 2.11.4, true, gconversation@xulforum.org
   Toolbar Buttons, 1.1.1-signed.1-signed, true, {03B08592-E5B4-45ff-A0BE-C1D975458688}
   BirdieSync, 3.0.1.1, false, {A69F5EC7-88F0-4902-A15C-E569DFA33C3A}
   Todoist for Thunderbird: To-Do list and Task Manager, 4.3, false, {88f55c90-a688-11e1-b3dd-0800200c9a66}

 Preferenze importanti modificate

   Nome: Valore

     accessibility.typeaheadfind.flashBar: 0
     browser.cache.disk.capacity: 358400
     browser.cache.disk.filesystem_reported: 1
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     browser.zoom.full: true
     dom.apps.reset-permissions: true
     extensions.lastAppVersion: 52.1.1
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     font.name.monospace.el: Consolas
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     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
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     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
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     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     gfx.crash-guard.d3d11layers.appVersion: 52.1.1
     gfx.crash-guard.d3d11layers.deviceID: 0x0166
     gfx.crash-guard.d3d11layers.driverVersion: 8.15.10.2712
     gfx.crash-guard.d3d11layers.feature-d2d: false
     gfx.crash-guard.d3d11layers.feature-d3d11: true
     gfx.crash-guard.status.d3d11layers: 2
     gfx.direct3d.last_used_feature_level_idx: 0
     mail.openMessageBehavior.version: 1
     mail.winsearch.enable: true
     mail.winsearch.firstRunDone: true
     mail.winsearch.global_reindex_time: 1357861957
     mailnews.database.global.datastore.id: 77f6e0c3-8cfe-474e-a7cc-bb389c5532d
     mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":true,…
     mailnews.database.global.views.global.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":true,…
     media.gmp.storage.version.observed: 1
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1496406302
     places.history.expiration.transient_current_max_pages: 122334
     plugin.importedState: true
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     print.printer_CutePDF_Writer.print_in_color: true
     print.printer_CutePDF_Writer.print_margin_bottom: 0.5
     print.printer_CutePDF_Writer.print_margin_left: 0.5
     print.printer_CutePDF_Writer.print_margin_right: 0.5
     print.printer_CutePDF_Writer.print_margin_top: 0.5
     print.printer_CutePDF_Writer.print_oddpages: true
     print.printer_CutePDF_Writer.print_orientation: 0
     print.printer_CutePDF_Writer.print_page_delay: 50
     print.printer_CutePDF_Writer.print_paper_data: 9
     print.printer_CutePDF_Writer.print_paper_height: 297,00
     print.printer_CutePDF_Writer.print_paper_name:
     print.printer_CutePDF_Writer.print_paper_size_type: 0
     print.printer_CutePDF_Writer.print_paper_size_unit: 1
     print.printer_CutePDF_Writer.print_paper_width: 210,00
     print.printer_CutePDF_Writer.print_plex_name:
     print.printer_CutePDF_Writer.print_resolution: -1431655766
     print.printer_CutePDF_Writer.print_resolution_name:
     print.printer_CutePDF_Writer.print_reversed: false
     print.printer_CutePDF_Writer.print_scaling: 0,70
     print.printer_CutePDF_Writer.print_shrink_to_fit: false
     print.printer_CutePDF_Writer.print_to_file: false
     print.printer_CutePDF_Writer.print_unwriteable_margin_bottom: 0
     print.printer_CutePDF_Writer.print_unwriteable_margin_left: 0
     print.printer_CutePDF_Writer.print_unwriteable_margin_right: 0
     print.printer_CutePDF_Writer.print_unwriteable_margin_top: 0
     print.printer_Epson_Stylus_Photo_RX420_(M).print_bgcolor: false
     print.printer_Epson_Stylus_Photo_RX420_(M).print_bgimages: false
     print.printer_Epson_Stylus_Photo_RX420_(M).print_duplex: -1431655766
     print.printer_Epson_Stylus_Photo_RX420_(M).print_edge_bottom: 0
     print.printer_Epson_Stylus_Photo_RX420_(M).print_edge_left: 0
     print.printer_Epson_Stylus_Photo_RX420_(M).print_edge_right: 0
     print.printer_Epson_Stylus_Photo_RX420_(M).print_edge_top: 0
     print.printer_Epson_Stylus_Photo_RX420_(M).print_evenpages: true
     print.printer_Epson_Stylus_Photo_RX420_(M).print_footercenter:
     print.printer_Epson_Stylus_Photo_RX420_(M).print_footerleft: &PT
     print.printer_Epson_Stylus_Photo_RX420_(M).print_footerright: &D
     print.printer_Epson_Stylus_Photo_RX420_(M).print_headercenter:
     print.printer_Epson_Stylus_Photo_RX420_(M).print_headerleft: &T
     print.printer_Epson_Stylus_Photo_RX420_(M).print_headerright: &U

-- first part

dgriecoit
dgriecoit Question owner
more options

Matt below the Paste: -- Second Part-- 

     print.printer_RICOH_Aficio_MP_C3500_PCL_5c.print_in_color: true
     print.printer_RICOH_Aficio_MP_C3500_PCL_5c.print_margin_bottom: 0.5
     print.printer_RICOH_Aficio_MP_C3500_PCL_5c.print_margin_left: 0.5
     print.printer_RICOH_Aficio_MP_C3500_PCL_5c.print_margin_right: 0.5
     print.printer_RICOH_Aficio_MP_C3500_PCL_5c.print_margin_top: 0.5
     print.printer_RICOH_Aficio_MP_C3500_PCL_5c.print_oddpages: true
     print.printer_RICOH_Aficio_MP_C3500_PCL_5c.print_orientation: 0
     print.printer_RICOH_Aficio_MP_C3500_PCL_5c.print_page_delay: 50
     print.printer_RICOH_Aficio_MP_C3500_PCL_5c.print_paper_data: 9
     print.printer_RICOH_Aficio_MP_C3500_PCL_5c.print_paper_height: 296,90
     print.printer_RICOH_Aficio_MP_C3500_PCL_5c.print_paper_name:
     print.printer_RICOH_Aficio_MP_C3500_PCL_5c.print_paper_size_type: 0
     print.printer_RICOH_Aficio_MP_C3500_PCL_5c.print_paper_size_unit: 1
     print.printer_RICOH_Aficio_MP_C3500_PCL_5c.print_paper_width: 210,00
     print.printer_RICOH_Aficio_MP_C3500_PCL_5c.print_plex_name:
     print.printer_RICOH_Aficio_MP_C3500_PCL_5c.print_resolution: 600
     print.printer_RICOH_Aficio_MP_C3500_PCL_5c.print_resolution_name:
     print.printer_RICOH_Aficio_MP_C3500_PCL_5c.print_reversed: false
     print.printer_RICOH_Aficio_MP_C3500_PCL_5c.print_scaling: 0,70
     print.printer_RICOH_Aficio_MP_C3500_PCL_5c.print_shrink_to_fit: false
     print.printer_RICOH_Aficio_MP_C3500_PCL_5c.print_to_file: false
     print.printer_RICOH_Aficio_MP_C3500_PCL_5c.print_unwriteable_margin_bottom: 0
     print.printer_RICOH_Aficio_MP_C3500_PCL_5c.print_unwriteable_margin_left: 0
     print.printer_RICOH_Aficio_MP_C3500_PCL_5c.print_unwriteable_margin_right: 0
     print.printer_RICOH_Aficio_MP_C3500_PCL_5c.print_unwriteable_margin_top: 0
     privacy.donottrackheader.enabled: true
     security.sandbox.content.tempDirSuffix: {aea04a43-6d82-4665-ac06-a6aa022fe8fe}

 Grafica

     GPU #1
     Descrizione: Intel(R) HD Graphics 4000
     ID produttore: 0x8086
     ID dispositivo: 0x0166
     RAM: Unknown
     Driver: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
     Versione driver: 8.15.10.2712
     Data aggiornamento driver: 3-26-2012

     Features
     Direct2D: false
     DirectWrite: true (6.2.9200.22084)
     Rendering WebGL: Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D9Ex vs_3_0 ps_3_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.2a250c8a0e15)

     AzureCanvasBackend: skia
     AzureCanvasAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: skia

 JavaScript

 GC incrementale: 1

 Accessibilità

   Attivato: 0
   Impedisci accessibilità: 0

 Versioni librerie

     Versione minima prevista
     Versione in uso

     NSPR
     4.13.1
     4.13.1

     NSS
     3.28.4
     3.28.4

     NSS Util
     3.28.4
     3.28.4

     NSS SSL
     3.28.4
     3.28.4

     NSS S/MIME
     3.28.4
     3.28.4

--- END

user1121639
user1121639
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Chosen Solution

Perhaps one of your add-ons is interfering, since you say that Thunderbird works OK when you start Thunderbird with add-ons disabled (TB safe mode).

So disable all the add-ons, then enabled the add-ons one at a time until you know which one is causing this issue. If you really need that particular add-on, then contact the author of the add-on to tell them about the problem.

dgriecoit
dgriecoit Question owner
more options

Thanks Bruce, I disabled a couple of add-ons, and the reindexing start to work normally. D

dddinu
dddinu
more options

I had this problem, too:

TypeError: this.activeIterator.return is not a function indexer.js:897:7

pop: function gloda_index_callbackhandle_pop() { 

     this.activeIterator.return();

Culprit seems to be Conversations plugin; but I totally love this plugin, should I report the error here or to the author? I'd be very happy to see it fixed.

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

dddinu said

Culprit seems to be Conversations plugin; but I totally love this plugin, should I report the error here or to the author? I'd be very happy to see it fixed.

Please do. As someone who wrote books on programming with Mozilla products I think he might be responsive to a bug report.