Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

sending mail using RCN

  • 2 replies
  • 1 has this problem
  • 34 views
  • Last reply by sfhowes

dsholbrook
dsholbrook
more options

My internet provider is RCN. I use Thunderbird for email. I can receive mail, but I cannot send mail out. I either get an error message or it times out. I have tried many different configuration for the outgoing port. Nothing works. We called RCN and they said that the problem is Thunderbird. I have been using Thunderbird for 17 years with no problems then one day late April/early May 2017 I was able to send out mail in the morning and then in the afternoon was not able to sent out mail and still can't send out mail. Please help me to fix this problem.

My internet provider is RCN. I use Thunderbird for email. I can receive mail, but I cannot send mail out. I either get an error message or it times out. I have tried many different configuration for the outgoing port. Nothing works. We called RCN and they said that the problem is Thunderbird. I have been using Thunderbird for 17 years with no problems then one day late April/early May 2017 I was able to send out mail in the morning and then in the afternoon was not able to sent out mail and still can't send out mail. Please help me to fix this problem.

All Replies (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

In order for us to better investigate this issue you need to add a little more non-personal information.

Please add the troubleshooting information to your post To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.

Please also add the result of these troubleshooting steps to your post

  • Does Thunderbird work in TB Safe mode (see Thunderbird Safe Mode)?
  • Do you use anti-virus and firewall software? What is the version?
  • What is the exact error message?
sfhowes
sfhowes
  • Top 10 Contributor
more options

According to their website, you should be using smtp.rcn.com on port 587 with STARTTLS security and normal password authentication, and your email address as the User name. If it doesn't work with those settings, there may be a security program interfering, as suggested above. Also worth deleting any passwords for the smtp server in Tools/Options/Security/Passwords/Saved Passwords, OK, restarting TB, and entering the correct password when prompted.