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Firefox crashes a LOT - even in safe mode, after refresh and with all add-ons disabled

  • 3 replies
  • 1 has this problem
  • 13 views
  • Last reply by philipp

chris-hkfd
chris-hkfd
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Hi there,

I have a new Window 10 PC, it's been here a month. It's been crashing sporadically since day 1, but worse this week.

Over the last few days I've tried:

  • Disabling plugs-ins one-by-one - but even with all disabled it can crash
  • Safe mode - can still crash
  • Refreshing Firefox - same
  • Total reset (removing every trace with Revo uninstaller and trying again)

At times it won't even start up before crashing.

I'm not sure how to post up crash reports, but here are today's IDs from C:\Users\chris\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted:

bp-3f8f8549-811d-4708-be95-496051170516 bp-5e51455a-773b-486e-a150-1b6500170516 bp-9d21bfd0-bd76-4ff7-8c8d-b56651170516 bp-95b57508-fec9-4655-a3ce-6ed151170516 bp-23340459-6e4d-4f22-a560-3d33c1170516 bp-e93caa60-45c8-445f-8949-2e9d10170516

Any ideas where to start?

I wouldn't mind, but Chrome is unreliable too! Love Firefox though :)

Thanks, Chris

Hi there, I have a new Window 10 PC, it's been here a month. It's been crashing sporadically since day 1, but worse this week. Over the last few days I've tried: * Disabling plugs-ins one-by-one - but even with all disabled it can crash * Safe mode - can still crash * Refreshing Firefox - same * Total reset (removing every trace with Revo uninstaller and trying again) At times it won't even start up before crashing. I'm not sure how to post up crash reports, but here are today's IDs from C:\Users\chris\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted: bp-3f8f8549-811d-4708-be95-496051170516 bp-5e51455a-773b-486e-a150-1b6500170516 bp-9d21bfd0-bd76-4ff7-8c8d-b56651170516 bp-95b57508-fec9-4655-a3ce-6ed151170516 bp-23340459-6e4d-4f22-a560-3d33c1170516 bp-e93caa60-45c8-445f-8949-2e9d10170516 Any ideas where to start? I wouldn't mind, but Chrome is unreliable too! Love Firefox though :) Thanks, Chris

All Replies (3)

philipp
philipp
  • Moderator
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hi, this crash pattern looks like some external influence on the networking stack of firefox.

please start by running scans with various other security tools like the free version of malwarebytes, adwcleaner & eset online one-time scanner.

chris-hkfd
chris-hkfd Question owner
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Hi Philipp,

Thanks for the help. I ran all three scans yesterday (which found something, my first in years of working in IT!) but still I'm having trouble today:

  • bp-288df4f2-c93e-4143-b6cb-caec11170518
  • bp-b4a9bd1d-daeb-4b95-b4a2-a8b011170518
  • bp-c4686694-4611-46d3-bb88-4f9241170518
  • bp-b8f2fc99-7a53-459e-aee2-37d0d1170518
  • bp-eac1218b-3f69-444c-a8a7-57b941170518
  • bp-d12143af-a097-46fa-8448-177761170518

Any further advice please?

Thanks, Chris

philipp
philipp
  • Moderator
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thanks chris, i've asked in the irc channel where most mozilla network engineers hang out, and their guess is also on "some kind of antivirus intercepting connections and doing it poorly". what kind of security/sandboxing do you have present on your system that might meddle with your connection?

i can't really give much specific advice since the reports don't provide a direct clue as to where that interference is coming from, but maybe you can try with these security tools disabled for a while or tweak their settings to turn off their network monitoring part or find a way to add firefox to the trusted applications...