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WHY DONT YOU ASK PERSONAL SECURITY QUESTIONS FOR SIGN IN

  • 1 reply
  • 1 has this problem
  • 5 views
  • Last reply by Paul

MALCOLMSHORTLAND
MALCOLMSHORTLAND
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I HAVE FORGOTTEN MY PASSWORD. You say you willsend a password reset code to myemail address.... I CANNOT READ IT AS I AM REFUSED ENTRY TO MY ACCOUNT......IN TRYING TO GET INTO MY ACCOUNT WOULD BE FAR EASIERBY ASKINGMY PERSONAL QUESTIONSWHICH FOR SOME REASON ARE NO LONGER A CHOICE....................

I HAVE FORGOTTEN MY PASSWORD. You say you willsend a password reset code to myemail address.... I CANNOT READ IT AS I AM REFUSED ENTRY TO MY ACCOUNT......IN TRYING TO GET INTO MY ACCOUNT WOULD BE FAR EASIERBY ASKINGMY PERSONAL QUESTIONSWHICH FOR SOME REASON ARE NO LONGER A CHOICE....................

All Replies (1)

Paul
Paul
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  • Top 10 Contributor
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Hi

For Mozilla to start asking personal security questions, it would need to hold the answers, something that Mozilla (as a privacy responsible organisation) may find uncomfortable.

I would recommend that you follow the forgotten password process with your email service provide to get get access to your email.