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can't send emails. NO ONE has been able to help AT ALL. CAN YOU?

  • 4 replies
  • 1 has this problem
  • 1 view
  • Last reply by sfhowes

nbauer2
nbauer2
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This is the message I get. "An error occurred while sending mail. The mail server responded: From address must match authentication [R0107004]. Please verify that your email address is correct in your account settings and try again." I rally need help with this. No One has come close.

This is the message I get. "An error occurred while sending mail. The mail server responded: From address must match authentication [R0107004]. Please verify that your email address is correct in your account settings and try again." I rally need help with this. No One has come close.

All Replies (4)

Matt
Matt
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  • Top 10 Contributor
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My guess, on about Zero information, is you are one of those sending mail from say Me@Mydomain.com using your I.S.P. who does not operate Mydomain.com.

Please add the troubleshooting information to your post To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.
nbauer2
nbauer2 Question owner
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Application Basics 

   Name: Thunderbird
   Version: 45.6.0
   User Agent: Mozilla/5.0 (Windows NT 6.0; rv:45.0) Gecko/20100101 Thunderbird/45.6.0
   Profile Folder: Show Folder

             (Local drive)
   Application Build ID: 20161222195647
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory

 Mail and News Accounts
   account1:
     INCOMING: account1, , (none) Local Folders, plain, passwordCleartext

   account2:
     INCOMING: account2, , (pop3) pop-server.tampabay.rr.com:110, plain, passwordCleartext
     OUTGOING: , smtp.tampabay.rr.com:587, plain, passwordCleartext, true

   account3:
     INCOMING: account3, , (pop3) pop-server.tampabay.rr.com:110, plain, passwordCleartext
     OUTGOING: , smtp.tampabay.rr.com:587, plain, passwordCleartext, true

   account6:
     INCOMING: account6, , (pop3) pop-server.tampabay.rr.com:110, plain, passwordCleartext
     OUTGOING: , smtp-server.tampabay.rr.com:25, plain, none, true
Matt
Matt
  • Moderator
  • Top 10 Contributor
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I think your mail provider has changed the servers you need to connect to. At least that was what was the case with the last person using old location based road runner server names.

The current server settings are given here https://www.timewarnercable.com/en/support/faqs/faqs-internet/e-mailacco/incoming-outgoing-server-addresses.html


so right click your account on the folder pane, select settings and make the changes you need to in Server Settings and also in outgoing servers (smtp)

sfhowes
sfhowes
  • Top 25 Contributor
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Change the Connection security on the outgoing server to STARTTLS, port 587, normal password, full email address as User name.