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Once open, nothing in firefox works. Bookmark bar wont load, cant open options, add ons. Wont open in safe mode either.

Posted

I rebooted my computer last night, when I opened firefox afterwards, it just hangs. I cannot open a web page, I cannot open options, my book marks do not show up until I deselect the option to show, then enable, but nothing loads. I cannot close firefox unless I go into task manager to end it. I have sent 2 bug reports under this email address. I cannot open in safe mode by holding shift and clicking but was able to under the ? menu. No change in safe mode, just continuously loads.

I.E. and all other internet based programs work just fine.

Windows 10 pro AMD 6300 6 core processor 16GB RAM 64 bit OS Norton 360 (have had on and not changed for years).

Let me know what other information could help.

Thanks!

I rebooted my computer last night, when I opened firefox afterwards, it just hangs. I cannot open a web page, I cannot open options, my book marks do not show up until I deselect the option to show, then enable, but nothing loads. I cannot close firefox unless I go into task manager to end it. I have sent 2 bug reports under this email address. I cannot open in safe mode by holding shift and clicking but was able to under the ? menu. No change in safe mode, just continuously loads. I.E. and all other internet based programs work just fine. Windows 10 pro AMD 6300 6 core processor 16GB RAM 64 bit OS Norton 360 (have had on and not changed for years). Let me know what other information could help. Thanks!

Chosen solution

I wouldn't call it a solved problem, as it wasn't fixed, I just deleted everything and started over.

Read this answer in context 0

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/51.0.2704.79 Safari/537.36 Edge/14.14393

More Information

FredMcD
  • Top 10 Contributor
4250 solutions 59440 answers

Start your Computer in safe mode with networking. Then start Firefox. Try Safe websites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

Start your '''Computer''' in safe mode with networking. Then start Firefox. Try '''Safe''' websites. Is the problem still there? '''[http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting The Computer In Safe Mode;<br>Free Online Encyclopedia]'''

Question owner

Thanks, but that did not work.

I'm sure there's a simple solutions, just cant figure it out or what changed as I didn't change anything before the reboot.

Thanks, but that did not work. I'm sure there's a simple solutions, just cant figure it out or what changed as I didn't change anything before the reboot.
FredMcD
  • Top 10 Contributor
4250 solutions 59440 answers

Helpful Reply

Start your Computer in safe mode with networking. Then start Firefox. Try Safe websites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

Poolzer said

I have sent 2 bug reports under this email address.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29
Start your '''Computer''' in safe mode with networking. Then start Firefox. Try '''Safe''' websites. Is the problem still there? '''[http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting The Computer In Safe Mode;<br>Free Online Encyclopedia]''' ''Poolzer [[#question-1148319|said]]'' <blockquote> I have sent 2 bug reports under this email address. </blockquote> In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.''' Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in. (Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.) ;[[Image:aboutcrashesFx29|width=500]]

Question owner

bp-10c086ee-1599-4f5c-bcdf-8dfca2161126 11/25/2016 8:33 PM bp-9535e7fa-9ba1-48a4-b83c-0f4e52161126 11/25/2016 8:17 PM bp-8fc6da33-ddaf-4895-822e-114892161126 11/25/2016 8:07 PM

bp-10c086ee-1599-4f5c-bcdf-8dfca2161126 11/25/2016 8:33 PM bp-9535e7fa-9ba1-48a4-b83c-0f4e52161126 11/25/2016 8:17 PM bp-8fc6da33-ddaf-4895-822e-114892161126 11/25/2016 8:07 PM
FredMcD
  • Top 10 Contributor
4250 solutions 59440 answers

Product Firefox Release Channel release Version 50.0 Build ID 20161104212021 OS Windows 10 OS Version 10.0.14393

bp-10c086ee-1599-4f5c-bcdf-8dfca2161126

Signature: _purecall | nsIFrame::SetStyleContext

coolkeypk11.dll = ? Enterprise Security Client

zlib1.dll = unknown Note: One web search claims Malware https://file-intelligence.comodo.com/windows-process-virus-malware/DLL/ZLIB1

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation

AcLayers.DLL = Windows Compatibility DLL

user32.dll = Windows User API

KERNELBASE.dll = Microsoft

combase.dll = Microsoft

ntdll.dll = Microsoft

IPSEng32.dll = Symantec Intrusion Detection ++++++++++++++++++++++++++++++++++++++++ bp-9535e7fa-9ba1-48a4-b83c-0f4e52161126

Signature: nsPresArena::Allocate

Note: Flagged programs same as above

This is for Sumo's Related Bugs 1275239 RESOLVED FIXED Crash in nsPresArena::Allocate with Pdf Creator 0.0.6 and Firefox 47 +++++++++++++++++++++++++++++++++++++++ bp-8fc6da33-ddaf-4895-822e-114892161126

Signature: nsPresArena::Allocate

Note: Flagged programs same as above

This is for Sumo's Related Bugs 1275239 RESOLVED FIXED Crash in nsPresArena::Allocate with Pdf Creator 0.0.6 and Firefox 47

Product Firefox Release Channel release Version 50.0 Build ID 20161104212021 OS Windows 10 OS Version 10.0.14393 bp-10c086ee-1599-4f5c-bcdf-8dfca2161126 Signature: _purecall | nsIFrame::SetStyleContext coolkeypk11.dll = ? Enterprise Security Client zlib1.dll = unknown '''Note: One web search claims Malware''' https://file-intelligence.comodo.com/windows-process-virus-malware/DLL/ZLIB1 Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation AcLayers.DLL = Windows Compatibility DLL user32.dll = Windows User API KERNELBASE.dll = Microsoft combase.dll = Microsoft ntdll.dll = Microsoft IPSEng32.dll = Symantec Intrusion Detection ++++++++++++++++++++++++++++++++++++++++ bp-9535e7fa-9ba1-48a4-b83c-0f4e52161126 Signature: nsPresArena::Allocate Note: Flagged programs same as above This is for Sumo's Related Bugs 1275239 RESOLVED FIXED Crash in nsPresArena::Allocate with Pdf Creator 0.0.6 and Firefox 47 +++++++++++++++++++++++++++++++++++++++ bp-8fc6da33-ddaf-4895-822e-114892161126 Signature: nsPresArena::Allocate Note: Flagged programs same as above This is for Sumo's Related Bugs 1275239 RESOLVED FIXED Crash in nsPresArena::Allocate with Pdf Creator 0.0.6 and Firefox 47
FredMcD
  • Top 10 Contributor
4250 solutions 59440 answers

You may have ad / mal-ware. Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.


Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

You may have ad / mal-ware. Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article. Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up. ---------------- Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Question owner

I did a Norton's scan, found nothing.

I did a system file scan, no issues found.

Walked through the 'Firefox wont load but IE does' and did the different steps, but nothing fixed that.

So uninstalled Firefox, then deleted my user settings and then re-installed and now all is well and working.

Thanks for the help, appreciate the time you gave!

Wish it could have been resolved.

I did a Norton's scan, found nothing. I did a system file scan, no issues found. Walked through the 'Firefox wont load but IE does' and did the different steps, but nothing fixed that. So uninstalled Firefox, then deleted my user settings and then re-installed and now all is well and working. Thanks for the help, appreciate the time you gave! Wish it could have been resolved.
FredMcD
  • Top 10 Contributor
4250 solutions 59440 answers

That was very good work. Well done. Please flag your last post as Solved Problem so others will know.

That was very good work. Well done. Please flag your last post as '''Solved Problem''' so others will know.

Chosen Solution

I wouldn't call it a solved problem, as it wasn't fixed, I just deleted everything and started over.

I wouldn't call it a solved problem, as it wasn't fixed, I just deleted everything and started over.
FredMcD
  • Top 10 Contributor
4250 solutions 59440 answers

If you had to remove everything and start over, then that is a solution.


These can't get your data back but will help in the future.

These add-ons can be a great help by backing up and restoring Firefox

FEBE (Firefox Environment Backup Extension) {web link} FEBE allows you to quickly and easily backup your Firefox extensions, history, passwords, and more. In fact, it goes beyond just backing up -- It will actually rebuild your saved files individually into installable .xpi files. It will also make backups of files that you choose.

OPIE {web link} Import/Export extension preferences

If you had to remove everything and start over, then that is a solution. These can't get your data back but will help in the future. These add-ons can be a great help by backing up and restoring Firefox '''[https://addons.mozilla.org/en-US/firefox/addon/febe/ FEBE (Firefox Environment Backup Extension)]''' {web link} FEBE allows you to quickly and easily backup your Firefox extensions, history, passwords, and more. In fact, it goes beyond just backing up -- It will actually rebuild your saved files individually into installable .xpi files. It will also make backups of files that you choose. '''[https://addons.mozilla.org/en-US/firefox/addon/opie/ OPIE]''' {web link} Import/Export extension preferences