X
Tap here to go to the mobile version of the site.

Support Forum

I completely removed Firefox and deleted all folders. After installing Firefox fresh, Firefox sees that it was previously installed??

Posted

I completely removed Firefox and deleted all folders. After installing Firefox fresh, Firefox sees that it was previously installed?? "Looks like you've reinstalled Firefox. Want us to clean it up for a fresh, like-new experience?"

I uninstalled Firefox (supposedly) "completely" using the guide here: https://support.mozilla.org/en-US/kb/uninstall-firefox-from-your-computer

Why does the new install Firefox recognize that it was previously installed? Uninstall tool needs to uninstall Firefox COMPLETELY. Since it lies, can someone help tell me what is the appropriate steps for COMPLETE removal?

I completely removed Firefox and deleted all folders. After installing Firefox fresh, Firefox sees that it was previously installed?? "Looks like you've reinstalled Firefox. Want us to clean it up for a fresh, like-new experience?" I uninstalled Firefox (supposedly) "completely" using the guide here: https://support.mozilla.org/en-US/kb/uninstall-firefox-from-your-computer Why does the new install Firefox recognize that it was previously installed? Uninstall tool needs to uninstall Firefox COMPLETELY. Since it lies, can someone help tell me what is the appropriate steps for COMPLETE removal?

Chosen solution

Got it going, thanks anyway.

I removed everything from these locations:

-<ProgramTraces version="1">


-<Folders>

<Folder>C:\Program Files (x86)\Mozilla Firefox</Folder>

<Folder>C:\Users\Chris\AppData\Roaming\Mozilla\Firefox</Folder>

<Folder>C:\Users\Chris\AppData\Local\Mozilla\Firefox</Folder>

</Folders>


-<Files>

<File>C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Mozilla Firefox.lnk</File>

</Files>


-<RegistryKeys>

<Key>HKEY_LOCAL_MACHINE\Software\Wow6432Node\Mozilla\Firefox</Key>

<Key>HKEY_CURRENT_USER\Software\Wow6432Node\Mozilla\Firefox</Key>

<Key>HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\Mozilla Firefox 50.0 (x86 en-US)</Key>

</RegistryKeys>


-<RegistryValues>

<Value Key="HKEY_CURRENT_USER\Software\Wow6432Node\Clients\StartMenuInternet\FIREFOX.EXE\Capabilities">ApplicationIcon</Value>

<Value Key="HKEY_CURRENT_USER\Software\Wow6432Node\Clients\StartMenuInternet\FIREFOX.EXE\InstallInfo">HideIconsCommand</Value>

<Value Key="HKEY_CURRENT_USER\Software\Wow6432Node\Clients\StartMenuInternet\FIREFOX.EXE\InstallInfo">ShowIconsCommand</Value>

<Value Key="HKEY_CURRENT_USER\Software\Wow6432Node\Clients\StartMenuInternet\FIREFOX.EXE\InstallInfo">ReinstallCommand</Value>

<Value Key="HKEY_LOCAL_MACHINE\Software\Wow6432Node\Mozilla\Mozilla Firefox\50.0 (x86 en-US)\Main">Install Directory</Value>

<Value Key="HKEY_LOCAL_MACHINE\Software\Wow6432Node\Mozilla\Mozilla Firefox\50.0 (x86 en-US)\Main">PathToExe</Value>

<Value Key="HKEY_LOCAL_MACHINE\Software\Wow6432Node\Mozilla\Mozilla Firefox 50.0\bin">PathToExe</Value>

<Value Key="HKEY_LOCAL_MACHINE\Software\Wow6432Node\Mozilla\Mozilla Firefox 50.0\extensions">Components</Value>

<Value Key="HKEY_LOCAL_MACHINE\Software\Wow6432Node\Mozilla\Mozilla Firefox 50.0\extensions">Plugins</Value>

<Value Key="HKEY_LOCAL_MACHINE\Software\Wow6432Node\Clients\StartMenuInternet\FIREFOX.EXE\Capabilities">ApplicationIcon</Value>

<Value Key="HKEY_LOCAL_MACHINE\Software\Wow6432Node\Clients\StartMenuInternet\FIREFOX.EXE\InstallInfo">HideIconsCommand</Value>

<Value Key="HKEY_LOCAL_MACHINE\Software\Wow6432Node\Clients\StartMenuInternet\FIREFOX.EXE\InstallInfo">ShowIconsCommand</Value>

<Value Key="HKEY_LOCAL_MACHINE\Software\Wow6432Node\Clients\StartMenuInternet\FIREFOX.EXE\InstallInfo">ReinstallCommand</Value>

</RegistryValues>

</ProgramTraces>


Mozilla, please take note and incorporate these in your current "uninstaller" tool. Thanks.

Read this answer in context 0

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 15.17.20050
  • Battlelog Game Launcher (2.7.1)
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.111.2 for Mozilla browsers
  • MediaPlguin-v-3.3.37.307204
  • Office Authorization plug-in for NPAPI browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • LastPass Plugin
  • Shockwave Flash 23.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.2.2.172
  • 5.1.50901.0
  • iTunes Detector Plug-in
  • npIPCReg DLL - 3.3.0.26

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:50.0) Gecko/20100101 Firefox/50.0

More Information

Chosen Solution

Got it going, thanks anyway.

I removed everything from these locations:

-<ProgramTraces version="1">


-<Folders>

<Folder>C:\Program Files (x86)\Mozilla Firefox</Folder>

<Folder>C:\Users\Chris\AppData\Roaming\Mozilla\Firefox</Folder>

<Folder>C:\Users\Chris\AppData\Local\Mozilla\Firefox</Folder>

</Folders>


-<Files>

<File>C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Mozilla Firefox.lnk</File>

</Files>


-<RegistryKeys>

<Key>HKEY_LOCAL_MACHINE\Software\Wow6432Node\Mozilla\Firefox</Key>

<Key>HKEY_CURRENT_USER\Software\Wow6432Node\Mozilla\Firefox</Key>

<Key>HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\Mozilla Firefox 50.0 (x86 en-US)</Key>

</RegistryKeys>


-<RegistryValues>

<Value Key="HKEY_CURRENT_USER\Software\Wow6432Node\Clients\StartMenuInternet\FIREFOX.EXE\Capabilities">ApplicationIcon</Value>

<Value Key="HKEY_CURRENT_USER\Software\Wow6432Node\Clients\StartMenuInternet\FIREFOX.EXE\InstallInfo">HideIconsCommand</Value>

<Value Key="HKEY_CURRENT_USER\Software\Wow6432Node\Clients\StartMenuInternet\FIREFOX.EXE\InstallInfo">ShowIconsCommand</Value>

<Value Key="HKEY_CURRENT_USER\Software\Wow6432Node\Clients\StartMenuInternet\FIREFOX.EXE\InstallInfo">ReinstallCommand</Value>

<Value Key="HKEY_LOCAL_MACHINE\Software\Wow6432Node\Mozilla\Mozilla Firefox\50.0 (x86 en-US)\Main">Install Directory</Value>

<Value Key="HKEY_LOCAL_MACHINE\Software\Wow6432Node\Mozilla\Mozilla Firefox\50.0 (x86 en-US)\Main">PathToExe</Value>

<Value Key="HKEY_LOCAL_MACHINE\Software\Wow6432Node\Mozilla\Mozilla Firefox 50.0\bin">PathToExe</Value>

<Value Key="HKEY_LOCAL_MACHINE\Software\Wow6432Node\Mozilla\Mozilla Firefox 50.0\extensions">Components</Value>

<Value Key="HKEY_LOCAL_MACHINE\Software\Wow6432Node\Mozilla\Mozilla Firefox 50.0\extensions">Plugins</Value>

<Value Key="HKEY_LOCAL_MACHINE\Software\Wow6432Node\Clients\StartMenuInternet\FIREFOX.EXE\Capabilities">ApplicationIcon</Value>

<Value Key="HKEY_LOCAL_MACHINE\Software\Wow6432Node\Clients\StartMenuInternet\FIREFOX.EXE\InstallInfo">HideIconsCommand</Value>

<Value Key="HKEY_LOCAL_MACHINE\Software\Wow6432Node\Clients\StartMenuInternet\FIREFOX.EXE\InstallInfo">ShowIconsCommand</Value>

<Value Key="HKEY_LOCAL_MACHINE\Software\Wow6432Node\Clients\StartMenuInternet\FIREFOX.EXE\InstallInfo">ReinstallCommand</Value>

</RegistryValues>

</ProgramTraces>


Mozilla, please take note and incorporate these in your current "uninstaller" tool. Thanks.

Got it going, thanks anyway. I removed everything from these locations: <?xml version="1.0" encoding="UTF-8"?> -<ProgramTraces version="1"> -<Folders> <Folder>C:\Program Files (x86)\Mozilla Firefox</Folder> <Folder>C:\Users\Chris\AppData\Roaming\Mozilla\Firefox</Folder> <Folder>C:\Users\Chris\AppData\Local\Mozilla\Firefox</Folder> </Folders> -<Files> <File>C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Mozilla Firefox.lnk</File> </Files> -<RegistryKeys> <Key>HKEY_LOCAL_MACHINE\Software\Wow6432Node\Mozilla\Firefox</Key> <Key>HKEY_CURRENT_USER\Software\Wow6432Node\Mozilla\Firefox</Key> <Key>HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\Mozilla Firefox 50.0 (x86 en-US)</Key> </RegistryKeys> -<RegistryValues> <Value Key="HKEY_CURRENT_USER\Software\Wow6432Node\Clients\StartMenuInternet\FIREFOX.EXE\Capabilities">ApplicationIcon</Value> <Value Key="HKEY_CURRENT_USER\Software\Wow6432Node\Clients\StartMenuInternet\FIREFOX.EXE\InstallInfo">HideIconsCommand</Value> <Value Key="HKEY_CURRENT_USER\Software\Wow6432Node\Clients\StartMenuInternet\FIREFOX.EXE\InstallInfo">ShowIconsCommand</Value> <Value Key="HKEY_CURRENT_USER\Software\Wow6432Node\Clients\StartMenuInternet\FIREFOX.EXE\InstallInfo">ReinstallCommand</Value> <Value Key="HKEY_LOCAL_MACHINE\Software\Wow6432Node\Mozilla\Mozilla Firefox\50.0 (x86 en-US)\Main">Install Directory</Value> <Value Key="HKEY_LOCAL_MACHINE\Software\Wow6432Node\Mozilla\Mozilla Firefox\50.0 (x86 en-US)\Main">PathToExe</Value> <Value Key="HKEY_LOCAL_MACHINE\Software\Wow6432Node\Mozilla\Mozilla Firefox 50.0\bin">PathToExe</Value> <Value Key="HKEY_LOCAL_MACHINE\Software\Wow6432Node\Mozilla\Mozilla Firefox 50.0\extensions">Components</Value> <Value Key="HKEY_LOCAL_MACHINE\Software\Wow6432Node\Mozilla\Mozilla Firefox 50.0\extensions">Plugins</Value> <Value Key="HKEY_LOCAL_MACHINE\Software\Wow6432Node\Clients\StartMenuInternet\FIREFOX.EXE\Capabilities">ApplicationIcon</Value> <Value Key="HKEY_LOCAL_MACHINE\Software\Wow6432Node\Clients\StartMenuInternet\FIREFOX.EXE\InstallInfo">HideIconsCommand</Value> <Value Key="HKEY_LOCAL_MACHINE\Software\Wow6432Node\Clients\StartMenuInternet\FIREFOX.EXE\InstallInfo">ShowIconsCommand</Value> <Value Key="HKEY_LOCAL_MACHINE\Software\Wow6432Node\Clients\StartMenuInternet\FIREFOX.EXE\InstallInfo">ReinstallCommand</Value> </RegistryValues> </ProgramTraces> '''Mozilla, please take note and incorporate these in your current "uninstaller" tool. Thanks.'''
Happy112 561 solutions 5694 answers

R0tten said

Mozilla, please take note and incorporate these in your current "uninstaller" tool. Thanks.

Well done, you   !!!
Why don't you submit your suggestion here:
https://input.mozilla.org/feedback/firefox

''R0tten [[#answer-939013|said]]'' <blockquote> '''Mozilla, please take note and incorporate these in your current "uninstaller" tool. Thanks.''' </blockquote> Well done, you &nbsp; !!! <BR> Why don't you submit your suggestion here:<BR> https://input.mozilla.org/feedback/firefox