Facebook is slow to respond and crashes firefox repeatedly.
Facebook is slow to respond and crashes Firefox repeatedly. Anyone else seeing this? I've tried disabling my Virus scan, and worked with Kaspersky tech service, but I'm not having any luck. Problem isn't present with IE10 or Chrome
All Replies (4)
Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox.
A small dialog should appear. Click Start In Safe Mode (not Refresh).
Is the problem still there?
While still in Safe Mode,
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to Submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
If you can't get Firefox to open, you will have to do this the hard way. https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;
Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted
Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted
Copy the last 5-7 Recent File Names in the folder. Post the information in the reply box below.
It doesn't crash in safe mode. Here's the most recent crash reports you requested. Thanks very much for your help.
https://crash-stats.mozilla.com/report/index/bp-8753f715-a81f-41af-a447-ceabb2161029
https://crash-stats.mozilla.com/report/index/bp-6f03a34f-718e-41e0-a057-691be2161029
https://crash-stats.mozilla.com/report/index/bp-abd4cdcf-6f4a-4b8a-bd6a-96f1d2161029
https://crash-stats.mozilla.com/report/index/bp-e93a81ef-f5ab-4738-a09d-f8f612161029
Product Firefox Release Channel release Version 49.0.2 Build ID 20161019084923 OS Windows 10 OS Version 10.0.14393
bp-8753f715-a81f-41af-a447-ceabb2161029
Signature: OOM | small
inproc_agent.dll = Kaspersky Inproc Agent
msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder
WinTypes.dll = Microsoft® Windows®
user32.dll = Windows User API
KERNELBASE.dll = Microsoft
combase.dll = Microsoft
ntdll.dll = Microsoft
Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation
Attention Sumo's there are 35 related bug reports ++++++++++++++++++++++++++++++++++++++++++++++++++++++ bp-6f03a34f-718e-41e0-a057-691be2161029
Signature: OOM | large | mozalloc_abort | mozalloc_handle_oom | moz_xrealloc | arena_dalloc_small | nsTArray_Impl<T>::ReplaceElementsAt<T> | mozilla::net::CacheIOThread::LoopOneLevel
Flagged programs same as above ++++++++++++++++++++++++++++++++++++++++++++++++++++ bp-abd4cdcf-6f4a-4b8a-bd6a-96f1d2161029
Signature: OOM | small
Report same as above (OOM small) ++++++++++++++++++++++++++++++++++++++++++++++++++ bp-e93a81ef-f5ab-4738-a09d-f8f612161029
Signature: OOM | large | NS_ABORT_OOM | NS_ConvertUTF16toUTF8::NS_ConvertUTF16toUTF8 | js::ObjectGroup::maybeGetProperty
Same as report above (OOM large)
Update or disable Kaspersky
Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true
See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration