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Firefox up to date but still crashing

Posted

Here are my last few crash reports, please let me know if there is anything you need that can help solve this. Thanks in advance!

bp-b598db97-5360-498c-8300-d2b842161019 10/19/2016 6:36 PM 0a9839f3-e14b-4214-986b-8cac1809fb87 10/19/2016 5:12 PM 561fb51f-b963-4f4b-94dc-86617627d26e 10/19/2016 3:40 PM bp-d6b6d11b-9607-4763-a39d-f7ce02161003 10/3/2016 12:21 AM

Here are my last few crash reports, please let me know if there is anything you need that can help solve this. Thanks in advance! bp-b598db97-5360-498c-8300-d2b842161019 10/19/2016 6:36 PM 0a9839f3-e14b-4214-986b-8cac1809fb87 10/19/2016 5:12 PM 561fb51f-b963-4f4b-94dc-86617627d26e 10/19/2016 3:40 PM bp-d6b6d11b-9607-4763-a39d-f7ce02161003 10/3/2016 12:21 AM

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 15.20.20039
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.111.2 for Mozilla browsers
  • Shockwave Flash 23.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.2.4.194
  • 5.1.50901.0

Application

  • Firefox 49.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:49.0) Gecko/20100101 Firefox/49.0
  • Support URL: https://support.mozilla.org/1/firefox/49.0.1/WINNT/en-US/

Extensions

  • Adblock Plus 2.7.3 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Adblock Plus Pop-up Addon 0.9.2.1-signed.1-signed (adblockpopups@jessehakanen.net)
  • Asynchronous Plugin Rendering 1.0 (asyncrendering@mozilla.org)
  • D3D9 Acceleration Fallback 1.0 (d3d9fallback@mozilla.org)
  • Disconnect 3.15.3.1-signed.1-signed (2.0@disconnect.me)
  • F.B. Purity - Cleans Up Facebook 9.3.2.1-signed (fbp@fbpurity.com)
  • Ghostery 7.0.1.4 (firefox@ghostery.com)
  • Kaspersky Protection 4.6.3-9 (light_plugin_ACF0E80077C511E59DED005056C00008@kaspersky.com)
  • LastPass 3.3.1 (support@lastpass.com)
  • Multi-process staged rollout 1.3 (e10srollout@mozilla.org)
  • Pocket 1.0.4 (firefox@getpocket.com)
  • Web Compat 1.0 (webcompat@mozilla.org)
  • HP Smart Web Printing 4.51 (smartwebprinting@hp.com) (Inactive)
  • NoScript 2.9.0.14 ({73a6fe31-595d-460b-a920-fcc0f8843232}) (Inactive)
  • WOT 20151208 ({a0d7ccb3-214d-498b-b4aa-0e8fda9a7bf7}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics 3000
  • adapterDescription2:
  • adapterDeviceID: 0x0126
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 162b103c
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • crashGuards: [{u'prefName': u'gfx.crash-guard.status.d3d9video', u'type': u'd3d9video'}]
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.17568
  • driverDate: 1-16-2013
  • driverDate2:
  • driverVersion: 9.17.10.2963
  • driverVersion2:
  • failures: [u'[GFX1-]: DXVA2D3D9 video decoding is disabled due to a previous crash.']
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'disabled', u'description': u'Direct3D9 Compositing', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'disabled', u'message': u'Disabled via layers.allow-d3d9-fallback', u'type': u'user'}], u'name': u'D3D9_COMPOSITING'}, {u'status': u'available', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'available', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_HW_ANGLE'}]}
  • indices: [0]
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1'}
  • isGPU2Active: False
  • numAcceleratedWindows: 4
  • numTotalWindows: 4
  • supportsHardwareH264: No; DXVA2D3D9 crashes detected in the past
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 3000 Direct3D11 vs_4_1 ps_4_1)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: Yes
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Some of your crash reports weren’t sent to the Mozilla Servers. In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.''' Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in. (Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

bp-b598db97-5360-498c-8300-d2b842161019 bp-d6b6d11b-9607-4763-a39d-f7ce02161003

Signature: nsXPCWrappedJS::nsXPCWrappedJS

Total Virtual Memory 4,294,836,224 bytes (4 GB)

Available Virtual Memory 343,379,968 bytes (327.47 MB)

Available Page File 1,751,162,880 bytes (1.63 GB)

Available Physical Memory 369,537,024 bytes (352.42 MB)

System Memory Use Percentage 91

lpxpcom.dll = LastPass

inproc_agent.dll = Kaspersky Inproc Agent

This is for Sumo's Related Bugs 1295033 NEW --- Crash in nsXPCWrappedJS::nsXPCWrappedJS


Update/disable both LastPass and Kaspersky

bp-b598db97-5360-498c-8300-d2b842161019 bp-d6b6d11b-9607-4763-a39d-f7ce02161003 Signature: nsXPCWrappedJS::nsXPCWrappedJS Total Virtual Memory 4,294,836,224 bytes (4 GB) Available Virtual Memory 343,379,968 bytes (327.47 MB) Available Page File 1,751,162,880 bytes (1.63 GB) Available Physical Memory 369,537,024 bytes (352.42 MB) '''System Memory Use Percentage 91''' lpxpcom.dll = LastPass inproc_agent.dll = Kaspersky Inproc Agent This is for Sumo's Related Bugs 1295033 NEW --- Crash in nsXPCWrappedJS::nsXPCWrappedJS ---------------------- Update/disable both LastPass and Kaspersky

Question owner

FredMcD said

bp-b598db97-5360-498c-8300-d2b842161019 bp-d6b6d11b-9607-4763-a39d-f7ce02161003 Signature: nsXPCWrappedJS::nsXPCWrappedJS Total Virtual Memory 4,294,836,224 bytes (4 GB) Available Virtual Memory 343,379,968 bytes (327.47 MB) Available Page File 1,751,162,880 bytes (1.63 GB) Available Physical Memory 369,537,024 bytes (352.42 MB) System Memory Use Percentage 91 lpxpcom.dll = LastPass inproc_agent.dll = Kaspersky Inproc Agent This is for Sumo's Related Bugs 1295033 NEW --- Crash in nsXPCWrappedJS::nsXPCWrappedJS

Update/disable both LastPass and Kaspersky


280e6180-4a81-439d-a94c-cf5ecc0a4b4f 10/22/2016 6:32 PM bp-e7ced4e9-02e8-4039-b9f2-d16c02161022 10/22/2016 6:30 PM bp-aee740e6-2864-4bb4-a018-d44602161021 10/21/2016 3:11 PM

Just crashed again but did not make it a report for some reason, I disabled both Lastpass and Kaspersky (I think) any other ideas?

''FredMcD [[#answer-928328|said]]'' <blockquote> bp-b598db97-5360-498c-8300-d2b842161019 bp-d6b6d11b-9607-4763-a39d-f7ce02161003 Signature: nsXPCWrappedJS::nsXPCWrappedJS Total Virtual Memory 4,294,836,224 bytes (4 GB) Available Virtual Memory 343,379,968 bytes (327.47 MB) Available Page File 1,751,162,880 bytes (1.63 GB) Available Physical Memory 369,537,024 bytes (352.42 MB) '''System Memory Use Percentage 91''' lpxpcom.dll = LastPass inproc_agent.dll = Kaspersky Inproc Agent This is for Sumo's Related Bugs 1295033 NEW --- Crash in nsXPCWrappedJS::nsXPCWrappedJS ---------------------- Update/disable both LastPass and Kaspersky </blockquote> 280e6180-4a81-439d-a94c-cf5ecc0a4b4f 10/22/2016 6:32 PM bp-e7ced4e9-02e8-4039-b9f2-d16c02161022 10/22/2016 6:30 PM bp-aee740e6-2864-4bb4-a018-d44602161021 10/21/2016 3:11 PM Just crashed again but did not make it a report for some reason, I disabled both Lastpass and Kaspersky (I think) any other ideas?
Oxylatium 71 solutions 563 answers

Is LastPass up-to-date on your machine?

Is LastPass up-to-date on your machine?
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.


Signature: nsXPCWrappedJS::nsXPCWrappedJS

System Memory Use Percentage 91

lpxpcom.dll = LastPass

inproc_agent.dll = Kaspersky Inproc Agent

This is for Sumo's Related Bugs 1295033 NEW --- Crash in nsXPCWrappedJS::nsXPCWrappedJS


From bug report: Upgrading to Kaspersky 2017 (17.0.0.611) should fix the issue.


Remove LastPass and Kaspersky from your system. Any problem?

If not, get the current full installer of only one of them. Is there a problem?

Some of your crash reports weren’t sent to the Mozilla Servers. In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.''' ------------------ Signature: nsXPCWrappedJS::nsXPCWrappedJS System Memory Use Percentage 91 lpxpcom.dll = LastPass inproc_agent.dll = Kaspersky Inproc Agent This is for Sumo's Related Bugs 1295033 NEW --- Crash in nsXPCWrappedJS::nsXPCWrappedJS ----------------------- From bug report: Upgrading to Kaspersky 2017 (17.0.0.611) should fix the issue. -------------------- Remove LastPass and Kaspersky from your system. Any problem? If not, get the current full installer of only one of them. Is there a problem?
philipp
  • Top 25 Contributor
  • Moderator
5304 solutions 23418 answers

hi again Fire2Fox2, it might help debug the issue if we hand over the crash dump of your crashes over to kaspersky for further analysis. as a crash dump might contain private data (like the sites you were visiting at the time of the crash) we only do so with explicit consent of a user. would you be ok with that?

hi again Fire2Fox2, it might help debug the issue if we hand over the crash dump of your crashes over to kaspersky for further analysis. as a crash dump might contain private data (like the sites you were visiting at the time of the crash) we only do so with explicit consent of a user. would you be ok with that?