X
Tap here to go to the mobile version of the site.

Support Forum

Firefox crashes on startup

Posted

Hi Firefox team. Firefox 48.0 was working on Mac OSX 10.8. . Suddenly Youtube Videos were not playing anymore. Just a blank black screen. Updated flash etc. Nothing changed. Tried fresh reinstall but firefox crashed .right after starting it Not even able to start in Safe mode as crash appears before that. Tried also deleting profile folders in Application Support/Firefox but to no effect.

Absturz-ID: bp-43d94275-3db0-4428-9df8-9e4fe2160920

Hi Firefox team. Firefox 48.0 was working on Mac OSX 10.8. . Suddenly Youtube Videos were not playing anymore. Just a blank black screen. Updated flash etc. Nothing changed. Tried fresh reinstall but firefox crashed .right after starting it Not even able to start in Safe mode as crash appears before that. Tried also deleting profile folders in Application Support/Firefox but to no effect. Absturz-ID: bp-43d94275-3db0-4428-9df8-9e4fe2160920

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_8_5) AppleWebKit/536.30.1 (KHTML, like Gecko) Version/6.0.5 Safari/536.30.1

More Information

FredMcD
  • Top 10 Contributor
4248 solutions 59418 answers

Product Firefox Release Channel release Version 47.0 Build ID 20160604131506 OS OS X 10.8 OS Version 10.8.5 12F45 Build Architecture amd64 Build Architecture Info family 6 model 42 stepping 7 | 4

fugltind said

Firefox 48.0 was working on Mac OSX 10.8

The crash reports Firefox v47.0


Signature: libstdc++.6.dylib@0x861


libstdc++.6.dylib = https://discussions.apple.com/message/1531319#1531319

Product Firefox Release Channel release Version '''47.0''' Build ID 20160604131506 OS OS X 10.8 OS Version 10.8.5 12F45 Build Architecture amd64 Build Architecture Info family 6 model 42 stepping 7 | 4 ''fugltind [[#question-1139724|said]]'' <blockquote> Firefox 48.0 was working on Mac OSX 10.8 </blockquote> The crash reports Firefox v47.0 -------------------------- Signature: libstdc++.6.dylib@0x861 ------------------ libstdc++.6.dylib = https://discussions.apple.com/message/1531319#1531319

Question owner

Yes. Thats correct. I tried it with reinstalling v48.0 before. That didn´t work. So i tried v47.0 which gave me the same error.

Yes. Thats correct. I tried it with reinstalling v48.0 before. That didn´t work. So i tried v47.0 which gave me the same error.
FredMcD
  • Top 10 Contributor
4248 solutions 59418 answers

I don't know Mac's well. I've called for more help.

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

I don't know Mac's well. I've called for more help. Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there?

Question owner

Safe Mode Dialog only appears for half a second then it crashes immediately.

Safe Mode Dialog only appears for half a second then it crashes immediately.
FredMcD
  • Top 10 Contributor
4248 solutions 59418 answers

Please post all crashes for the last few days.


If you can't get Firefox to open, you will have to do this the hard way. https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

Copy the last 5-7 Recent File Names in the folder. Post the information in the reply box below.

Please post all crashes for the last few days. If you can't get Firefox to open, you will have to do this the hard way. '''https://support.mozilla.org/en-US/kb/mozillacrashreporter''' Open the file browser / explorer on your computer. '''Note:''' You may have to enable '''Show Hidden Folders / Files.''' Enter this in the address bar; '''Windows:''' %APPDATA%\Mozilla\Firefox\Crash Reports\submitted '''Win 7/Vista:''' C:\Users\'''<username>'''\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted '''Win XP/2000:''' C:\Documents and Settings\'''<username>'''\Application Data\Mozilla\Firefox\Crash Reports\submitted '''Mac OS:''' /Users/'''<username>'''/Library/Application Support/Firefox/Crash Reports/submitted '''Linux:''' /home/'''<username>'''/.mozilla/firefox/Crash Reports/submitted Copy the last '''5-7 Recent File Names''' in the folder. Post the information in the reply box below.

Question owner

bp-3b6d3c67-1a1e-4516-a15c-181b82160920.txt bp-43d94275-3db0-4428-9df8-9e4fe2160920.txt bp-d7edf2c2-ad34-4b77-8fda-cabdb2160920.txt bp-d0794297-2e4f-44da-979b-1ce062160920.txt

bp-3b6d3c67-1a1e-4516-a15c-181b82160920.txt bp-43d94275-3db0-4428-9df8-9e4fe2160920.txt bp-d7edf2c2-ad34-4b77-8fda-cabdb2160920.txt bp-d0794297-2e4f-44da-979b-1ce062160920.txt
FredMcD
  • Top 10 Contributor
4248 solutions 59418 answers

Those crashes are the same.

Start your Computer in safe mode with networking. Then start Firefox. Try Safe websites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

Those crashes are the same. Start your '''Computer''' in safe mode with networking. Then start Firefox. Try '''Safe''' websites. Is the problem still there? '''[http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting The Computer In Safe Mode;<br>Free Online Encyclopedia]'''