Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I have windows 7. Won't uninstall "Stack Player". When I go online the bottom of my screen has the red icon and everything has private on it.My gran-son is gtkm

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by Paul

more options

I was trying to find a dll that my micro-soft said I was missing for my 2001 works with money. I went to you tube and found a free download for the dll. It didn't work. Instead I have Stack Player? I've tried to uninstall it through windows but it wouldn't allow me to. It said I have to go on line. Now when I go to google to search for anything there is a red icon beside it that say's privacy violated. And, beside that is a green icon that has privacy respected. I went to Microsoft Safety Scanner and downloaded it. It's been scanning for 17 hours an still going. So far it says no files infected

I'm 68 so I hope you can understand the way I've explained my problem.
I was trying to find a dll that my micro-soft said I was missing for my 2001 works with money. I went to you tube and found a free download for the dll. It didn't work. Instead I have Stack Player? I've tried to uninstall it through windows but it wouldn't allow me to. It said I have to go on line. Now when I go to google to search for anything there is a red icon beside it that say's privacy violated. And, beside that is a green icon that has privacy respected. I went to Microsoft Safety Scanner and downloaded it. It's been scanning for 17 hours an still going. So far it says no files infected I'm 68 so I hope you can understand the way I've explained my problem.

All Replies (1)

more options

Hi

Thank you for your question, but this does not sound like an issue with the Firefox web browser.

I strongly recommend you get in touch with the Windows support team and they should be able to help you with this.