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Emails with attachments not going through.

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  • 2 have this problem
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  • Last reply by Toad-Hall

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For the last several weeks, contacts are not receiving my emails when sent with pdf attachments. These are contacts I never had trouble with before. Per a tip I found on the help forum, I did set my Connection Security to 'None' from SSL/TLS. That did not help. My IT Guy tells me it my email has not been compromised, thereby running up against firewalls. This has happened in the past, and been corrected. Any advice?

For the last several weeks, contacts are not receiving my emails when sent with pdf attachments. These are contacts I never had trouble with before. Per a tip I found on the help forum, I did set my Connection Security to 'None' from SSL/TLS. That did not help. My IT Guy tells me it my email has not been compromised, thereby running up against firewalls. This has happened in the past, and been corrected. Any advice?

Chosen solution

Suggestion: Stop your anti-virus product from scanning outgoing mail to see if this is causing the issue.

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Chosen Solution

Suggestion: Stop your anti-virus product from scanning outgoing mail to see if this is causing the issue.