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XPCOM cannot load (win10)

  • 8 replies
  • 2 have this problem
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  • Last reply by Matt

darski
darski
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Originally I got this message for Firefox. I did a complete uninstall and did a clean re-install from an outside source (flash drive) the minute I fixed FF Thunderbird crashed with the same problem.

I have done several uninstalls and clean re-installs from outside sources and from Mozilla directly. nothing works.

I have Tbird on a Win 7 computer but I really need this on my active computer

Originally I got this message for Firefox. I did a complete uninstall and did a clean re-install from an outside source (flash drive) the minute I fixed FF Thunderbird crashed with the same problem. I have done several uninstalls and clean re-installs from outside sources and from Mozilla directly. nothing works. I have Tbird on a Win 7 computer but I really need this on my active computer

Modified by Wayne Mery

All Replies (8)

Matt
Matt
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a reinstall over the existing one from getthunderbird.com should fix that issue.

darski
darski Question owner
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I tried installing from a flash drive over the program and then I dl'd and saved to desktop (instead of downloads folder) and installed over the program - neither one worked

Matt
Matt
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Sort of learning on this one.... so I am doing what we usually do and looking at Firefox as it is usually months ahead of Thunderbird with problems.

where I find things like https://support.mozilla.org/en-US/questions/972465

But I am wondering if we might be seeing something somewhat new for Thunderbird. Firefox recently release a 64 bit version, Thunderbird is still 32 bit. Your posting here was from a 64bit version of Firefox.

Given Windows keeps files in different places for the different versions.

Uninstall Thunderbird per the link for firefox. + R In the run box type %PROGRAMFILES(X86)% Delete the Thunderbird folder if it is not already gone and Delete the Mozilla Maintenance service folder if it is still there.

darski
darski Question owner
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Well this is special - Now I have nothing.

I did the uninstalls and then had to upgrade FF. surprise, surprise cannot load XPCOM

I did a clean install from a flash drive (dl from my win7 laptop) using the 32 bit FF and nothing works.

I tried installing Tbird first - no go.

I can go back to the 64 bit FF and see if it will function 8{


next...

You appear to have an irreconcilable error

darski
darski Question owner
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I did re-install the 64 bit and that now works. I'm debating whether it is worth trying to get Tbird at risk of losing FF.

Wayne Mery
Wayne Mery
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Do you get the same error if you start *Windows* in safe mode? - win10 http://windows.microsoft.com/en-us/windows-10/change-startup-settings-in-windows-10

darski
darski Question owner
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sorry but Tbird is not worth the loss of a functioning Win10

I think I will just find another email program. the problem is with Mozilla

Matt
Matt
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darski said

sorry but Tbird is not worth the loss of a functioning Win10 I think I will just find another email program. the problem is with Mozilla

Yes I do think the problem is with Mozilla. Mozilla Firefox.