Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

1)Session begins with: "This is Embarrassing". 2) After reaching a website when scrolling screen gets cloudy. Won't respond.

  • 4 replies
  • 3 have this problem
  • 4 views
  • Last reply by wownie

wownie
wownie
more options

When I open the browser I get a message beginning with "Well,this is Embarrassing". Below that it reads "Firefox is having trouble recovering your windows and tabs", etc. Below this is a box with the heading "Restore" "Windows and Tabs". In the box it says "Window 1". Below that it lists my web site WWOwens.com (my home page).

At the bottom of the box there are two tabs: one is blue and says "Restore"; the other is white and says "Close". If I click on "Close" or "Restore" I get to my web site (which is my home page). If I then bring up one of my bookmarks it opens, but if I try to do anything such as scroll the screen turns cloudy and the cursor turns into the windows blue wheel. There is a box which says "Firefox is not responding". With the option shown of "Close the program" or "Wait for the program to respond."

I would like to know what is causing this. I tried reinstalling Firefox but I still had the problem with the new installation.

Any help which you can provide will be well appreciated!

WW Owens Boston Massachusetts USA

I'm running Windows 7 Professional

When I open the browser I get a message beginning with "Well,this is Embarrassing". Below that it reads "Firefox is having trouble recovering your windows and tabs", etc. Below this is a box with the heading "Restore" "Windows and Tabs". In the box it says "Window 1". Below that it lists my web site WWOwens.com (my home page). At the bottom of the box there are two tabs: one is blue and says "Restore"; the other is white and says "Close". If I click on "Close" or "Restore" I get to my web site (which is my home page). If I then bring up one of my bookmarks it opens, but if I try to do anything such as scroll the screen turns cloudy and the cursor turns into the windows blue wheel. There is a box which says "Firefox is not responding". With the option shown of "Close the program" or "Wait for the program to respond." I would like to know what is causing this. I tried reinstalling Firefox but I still had the problem with the new installation. Any help which you can provide will be well appreciated! WW Owens Boston Massachusetts USA I'm running Windows 7 Professional

Chosen solution

All five of those crash reports are issues in the Flash plugin, Version: 21.0.0.242.

Since that's an old version, please update Flash. You can download the installer from Adobe:

https://get.adobe.com/flashplayer/ -- be sure to uncheck the Optional Offers in the center column if you're not interested

Sometimes when you update Flash, the installer fails to remove the old version so Firefox keeps using it instead of the newer version. You can use my plugin lister page to check for multiple versions:

https://www.jeffersonscher.com/res/plugins.html

If you need to clean out old versions, we can suggest different options for that.

This article has more suggestions on solving Flash crash problems: Adobe Flash plugin has crashed - Prevent it from happening again.

Read this answer in context 👍 2

All Replies (4)

alex_mayorga
alex_mayorga
  • Moderator
more options

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

wownie
wownie Question owner
more options

bp-864b74a5-92eb-4148-816c-dbf612160731 7/31/2016 4:24 PM bp-ad829d03-c6a9-47a0-90d5-acb892160731 7/31/2016 4:23 PM bp-7e3b0035-2851-4165-9d17-dde6c2160731 7/31/2016 4:22 PM bp-c49dd665-2476-4072-84b1-bc0ea2160731 7/31/2016 4:19 PM bp-b737814c-a8e0-46ca-af9f-2c4692160731

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Chosen Solution

All five of those crash reports are issues in the Flash plugin, Version: 21.0.0.242.

Since that's an old version, please update Flash. You can download the installer from Adobe:

https://get.adobe.com/flashplayer/ -- be sure to uncheck the Optional Offers in the center column if you're not interested

Sometimes when you update Flash, the installer fails to remove the old version so Firefox keeps using it instead of the newer version. You can use my plugin lister page to check for multiple versions:

https://www.jeffersonscher.com/res/plugins.html

If you need to clean out old versions, we can suggest different options for that.

This article has more suggestions on solving Flash crash problems: Adobe Flash plugin has crashed - Prevent it from happening again.

wownie
wownie Question owner
more options

Thanks very much jscher2000! I discovered that I had three versions of Adobe Flash on my computer: two from 2013 and one from earlier this year. I installed the one from your link and uninstalled the others. Now everything seems to be working well.

WW Owens Boston, Massachusetts USA