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Firefox is experiencing intermittent issues with Java, even though we reinstall and reset the Browser cache Firefox is not usuable until the next day.

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A web based document management system is being used; and can be used in all three browsers. Most of our users use Firefox because in IE or Chrome there is a pop up based on Java when users use the Direct Scan feature, from a connected scanner. Intermittently Firefox will stop working. We check Java, uninstall, reinstall and set the correct settings, clear the temporary files in java and clear the browser cache. In all browsers - IE and Chrome the application works again without incident . In Firefox the reset takes about a day to take effect. The users have to switch to IE/Chrome and the next day they can use Firefox again. Has anyone else seen this lag or know if this is an isolated issue to the work environment?

A web based document management system is being used; and can be used in all three browsers. Most of our users use Firefox because in IE or Chrome there is a pop up based on Java when users use the Direct Scan feature, from a connected scanner. Intermittently Firefox will stop working. We check Java, uninstall, reinstall and set the correct settings, clear the temporary files in java and clear the browser cache. In all browsers - IE and Chrome the application works again without incident . In Firefox the reset takes about a day to take effect. The users have to switch to IE/Chrome and the next day they can use Firefox again. Has anyone else seen this lag or know if this is an isolated issue to the work environment?

Additional System Details

Installed Plug-ins

  • ActiveTouch General Plugin Container Version 105
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.07
  • Citrix Online App Detector Plugin
  • Citrix Receiver Plugin (Win32)
  • Citrix URL-Redirection Helper Plugin
  • Gaaiho Doc Plugin
  • GEPlugin
  • Google Update
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.91.2 for Mozilla browsers
  • The plugin allows you to have a better experience with Microsoft Lync
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 13.0 r0
  • 5.1.50428.0

Application

  • Firefox 36.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:36.0) Gecko/20100101 Firefox/36.0
  • Support URL: https://support.mozilla.org/1/firefox/36.0.1/WINNT/en-US/

Extensions

  • PDF Converter 8 (nuance@pdf8)
  • DigitalPersona Extension 5.0.0.5079 (otis@digitalpersona.com) (Inactive)
  • Skype 8.3.0.9150 ({82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics 4000
  • adapterDescription2:
  • adapterDeviceID: 0x0166
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 17f4103c
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'blockedDriver']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.17568
  • driverDate: 3-29-2012
  • driverDate2:
  • driverVersion: 8.951.6.0
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'blockedDriver']
  • numTotalWindows: 1
  • webglRendererMessage: [u'blockedDriver']
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No