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problems since urgent update, did refresh but no indication it took

Posted

Multiple problems. I tried to do a "refresh", I clicked "refresh" in the small box that appeared, Firefox closed, but nothing else happened. There was no screen or box that showed info or where I could click "finish" My problems still exist and I would love to undo the "urgent firefox update" that caused the problems. Thanks for your help.

Multiple problems. I tried to do a "refresh", I clicked "refresh" in the small box that appeared, Firefox closed, but nothing else happened. There was no screen or box that showed info or where I could click "finish" My problems still exist and I would love to undo the "urgent firefox update" that caused the problems. Thanks for your help.

Chosen solution

hi, that "urgent update" was not genuine but a scam tactic that is trying to trick you into installing malware! only download firefox from its official location at mozilla.org - in addition updates are handled automatically by firefox so you don't have to download anything (you can initiate a check for updates in the firefox menu ≡ > help ? > about firefox).

you should run a full scan of your system with the security software already in place and multiple other tools like the free version of malwarebytes, eset online one-time scanner & adwcleaner in order to try to contain the damage.

Troubleshoot Firefox issues caused by malware

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Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 15.17.20050
  • Citrix Online App Detector Plugin
  • Google Update
  • My Web Search Plugin Stub for 32-bit Windows
  • Shockwave Flash 20.0 r0
  • 5.1.41212.0
  • NPWLPG

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:47.0) Gecko/20100101 Firefox/47.0

More Information

philipp
  • Top 25 Contributor
  • Moderator
5330 solutions 23532 answers

Chosen Solution

hi, that "urgent update" was not genuine but a scam tactic that is trying to trick you into installing malware! only download firefox from its official location at mozilla.org - in addition updates are handled automatically by firefox so you don't have to download anything (you can initiate a check for updates in the firefox menu ≡ > help ? > about firefox).

you should run a full scan of your system with the security software already in place and multiple other tools like the free version of malwarebytes, eset online one-time scanner & adwcleaner in order to try to contain the damage.

Troubleshoot Firefox issues caused by malware

hi, that "urgent update" was not genuine but a scam tactic that is trying to trick you into installing malware! only download firefox from its official location at mozilla.org - in addition updates are handled automatically by firefox so you don't have to download anything (you can initiate a check for updates in the firefox ''menu ≡ > help ? > about firefox''). you should run a full scan of your system with the security software already in place and multiple other tools like the [https://www.malwarebytes.org/antimalware/ free version of malwarebytes], [https://www.eset.com/online-scanner/ eset online one-time scanner] & [https://toolslib.net/downloads/viewdownload/1-adwcleaner/ adwcleaner] in order to try to contain the damage. [[Troubleshoot Firefox issues caused by malware]]
jscher2000
  • Top 10 Contributor
8837 solutions 72222 answers

There also is a Symantec cleaning tool for one of the infections going around which seems particularly resistant to removal. I'm not sure how to tell whether you need this, but here's a link for reference if the regular cleaners do not help.

Trojan.Kotver Removal Tool | Symantec

There also is a Symantec cleaning tool for one of the infections going around which seems particularly resistant to removal. I'm not sure how to tell whether you need this, but here's a link for reference if the regular cleaners do not help. [https://www.symantec.com/security_response/writeup.jsp?docid=2015-092321-2230-99 Trojan.Kotver Removal Tool | Symantec]

Question owner

Thanks you to all responses that indicated it was not a real update. I have Norton Security, so used one of their heavy duty tools called Power Eraser and that seems to have solved my problems.

Thanks you to all responses that indicated it was not a real update. I have Norton Security, so used one of their heavy duty tools called Power Eraser and that seems to have solved my problems.

Question owner

Thanks you to all responses that indicated it was not a real update. I have Norton Security, so used one of their heavy duty tools called Power Eraser and that seems to have solved my problems.

Thanks you to all responses that indicated it was not a real update. I have Norton Security, so used one of their heavy duty tools called Power Eraser and that seems to have solved my problems.