error extra window
I am having an error each time I load firefox on an iMac. Rather than one window popping up ( as usual) to my homepage, I now have a second dysfunctional, smaller white box that is linked to firefox, but doesn't respond or show the usual firefox application items (file/edit/view/history/bookmarks, etc.). I have removed firefox from my computer, re-downloaded the application, restarted my computer, all to no avail -- this second box keeps popping up.
Please help.
All Replies (1)
Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.
- Switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
- Do NOT click the "Refresh Firefox" button on the Safe Mode start window
- https://support.mozilla.org/kb/Safe+Mode
- https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
You can check for problems with the sessionstore.js file in the profile folder that stores session data. When sessionstore.js is deleted you lose pinned tabs and Tab Groups and open tabs and you will have to recreate them, so if necessary make a note or bookmark them.
You can use this button to go to the current Firefox profile folder:
- Help -> Troubleshooting Information -> Profile Directory:
Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder - http://kb.mozillazine.org/Profile_folder_-_Firefox