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Why can't I get my Printer back on-line? I have an I-Mac.

Posted

I get message that the Printer is not connected. My printer is an HP Officejet 4630.

I get message that the Printer is not connected. My printer is an HP Officejet 4630.

Additional System Details

Installed Plug-ins

  • Provides information about the default web browser
  • Shockwave Flash 20.0 r0

Application

  • Firefox 44.0.2
  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.9; rv:44.0) Gecko/20100101 Firefox/44.0
  • Support URL: https://support.mozilla.org/1/firefox/44.0.2/Darwin/en-US/

Extensions

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription:
  • adapterDeviceID: 0x0d22
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x8086
  • driverDate:
  • driverVersion:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'quartz', u'AzureSkiaAccelerated': 1}
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: No;
  • webglRenderer: Intel Inc. -- Intel Iris Pro OpenGL Engine
  • windowLayerManagerRemote: True
  • windowLayerManagerType: OpenGL

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
philipp
  • Top 25 Contributor
  • Moderator
5330 solutions 23532 answers

hi, this doesn't sound like an issue with firefox, so we will probably not be able to help you with that in this forum. please contact hp's support at http://support.hp.com instead, in order to fix any connection issues with your printer. thank you for your understanding!

hi, this doesn't sound like an issue with firefox, so we will probably not be able to help you with that in this forum. please contact hp's support at http://support.hp.com instead, in order to fix any connection issues with your printer. thank you for your understanding!