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i lost backup file in firefox cloud

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I have used my firefox account to sync bookmarks, but today after i reinstalled window, it did not work for me. As usual, all bookmarks appeared after i loged in, but not anymore, how i can find that backup file in firefox account ?

I have used my firefox account to sync bookmarks, but today after i reinstalled window, it did not work for me. As usual, all bookmarks appeared after i loged in, but not anymore, how i can find that backup file in firefox account ?

Chosen solution

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.

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Additional System Details

Installed Plug-ins

  • Google Update

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:44.0) Gecko/20100101 Firefox/44.0

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Wesley Branton
  • Top 10 Contributor
644 solutions 5241 answers

Chosen Solution

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.

Thank you for your question about the Firefox Sync service. It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service. If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this [https://support.mozilla.org/en-US/kb/recover-lost-or-missing-bookmarks article]. If you have a copy of your data on a mobile version of Firefox, please follow these [https://support.mozilla.org/en-US/kb/how-do-i-set-sync-my-computer#w_connect-additional-devices-to-sync instructions] to connect it to Firefox Sync to copy your data.
the-edmeister
  • Top 25 Contributor
  • Moderator
5411 solutions 40306 answers

MrPikachu said

I have used my firefox account to sync bookmarks, but today after i reinstalled window, it did not work for me. As usual, all bookmarks appeared after i loged in, but not anymore, how i can find that backup file in firefox account ?

Please explain the statement that I bolded.

Did your bookmarks appear in Firefox after re-installing Windows and Firefox, but disappeared when you re-connected to Sync?

Did you change or reset the Firefox Account / Sync Password before re-connecting to Sync?

''MrPikachu [[#question-1111327|said]]'' <blockquote> I have used my firefox account to sync bookmarks, but today after i reinstalled window, it did not work for me. '''As usual, all bookmarks appeared after i loged in, but not anymore, how i can find that backup file in firefox account ?''' </blockquote> Please explain the statement that I bolded. Did your bookmarks appear in Firefox after re-installing Windows and Firefox, but disappeared when you re-connected to Sync? Did you change or reset the Firefox Account / Sync Password before re-connecting to Sync?

Question owner

Thank you guys to notice my problem, i understand it and know how firefox sync working, i just re-install window for my pc and firmware for my mobilephone in the time, so i lost a backup file from my phone. I thought firefox sync worked as cloud like Google does it in Chrome. Thank anyway.

Thank you guys to notice my problem, i understand it and know how firefox sync working, i just re-install window for my pc and firmware for my mobilephone in the time, so i lost a backup file from my phone. I thought firefox sync worked as cloud like Google does it in Chrome. Thank anyway.