Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox can't load internet while IE can.

  • 2 replies
  • 3 have this problem
  • 4 views
  • Last reply by NickyBeele

NickyBeele
NickyBeele
more options

Firefox 44.0.1 can't connect to internet in SouthEast UK on Win7 Professional. All pages 'hanging' indefinitely. I can connect to internet on IE. I've cleared FF history, removed and re-added FF from Windows Firewall, made sure Avast antivirus and Malwarebytes are up to date; neither have FF listed as exceptions. My partner's FF (same version) is currently working on a Win7 laptop through the same router, but is a little slow. What else can I do?

Firefox 44.0.1 can't connect to internet in SouthEast UK on Win7 Professional. All pages 'hanging' indefinitely. I can connect to internet on IE. I've cleared FF history, removed and re-added FF from Windows Firewall, made sure Avast antivirus and Malwarebytes are up to date; neither have FF listed as exceptions. My partner's FF (same version) is currently working on a Win7 laptop through the same router, but is a little slow. What else can I do?

Chosen solution

hi, can you please see if uninstalling firefox 44 first and then installing the 64bit version from https://www.mozilla.org/en-US/firefox/all/ does solve this issue for you?

Read this answer in context 👍 0

All Replies (2)

philipp
philipp
  • Moderator
more options

Chosen Solution

hi, can you please see if uninstalling firefox 44 first and then installing the 64bit version from https://www.mozilla.org/en-US/firefox/all/ does solve this issue for you?

NickyBeele
NickyBeele Question owner
more options

Thanks for the suggestion, but when I went to save my FF settings before uninstalling, FF was working perfectly again, so I'm not uninstalling. Don't know what the glitch was.