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Firefox 43 and every update after 43.0 crashes and I can relaunch the browser. I currently use Mac OS X 10.11.2 El Captain

Posted

I have problems with slow website launching. Every so often my browser will crash and I get the crash report. I can restart the browser and it works fine again.

I have problems with slow website launching. Every so often my browser will crash and I get the crash report. I can restart the browser and it works fine again.

Additional System Details

Installed Plug-ins

  • Adobe® Acrobat® Plug-in for Web Browsers, Version 15.009.20069
  • Creative Cloud Desktop Plugin.v_3_0_0_0
  • Simple plug-in that handles Citrix connection files
  • Provides information about the default web browser
  • Facebook Video Calling by Skype
  • The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.
  • Version 5.41.3.0
  • Displays Java applet content, or a placeholder if Java is not installed.
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • Shockwave Flash 20.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.2.0
  • 5.1.40728.0

Application

  • Firefox 43.0.4
  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.11; rv:43.0) Gecko/20100101 Firefox/43.0
  • Support URL: https://support.mozilla.org/1/firefox/43.0.4/Darwin/en-US/

Extensions

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription:
  • adapterDeviceID: 0x0d26
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x8086
  • driverDate:
  • driverVersion:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'quartz', u'AzureSkiaAccelerated': 0}
  • numAcceleratedWindows: 2
  • numTotalWindows: 2
  • supportsHardwareH264: No;
  • webglRenderer: NVIDIA Corporation -- NVIDIA GeForce GT 750M OpenGL Engine
  • windowLayerManagerRemote: True
  • windowLayerManagerType: OpenGL

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4301 solutions 60398 answers

What website(s) are you talking about?

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29
What website(s) are you talking about? In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.''' Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in. ;[[Image:aboutcrashesFx29|width=500]]

Question owner

All my crash reports have BP in front of the numbers. so Can I still give you my crash reports even if they have BP in front of the numbers?

All my crash reports have BP in front of the numbers. so Can I still give you my crash reports even if they have BP in front of the numbers?
FredMcD
  • Top 10 Contributor
4301 solutions 60398 answers

FredMcD said

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.
''FredMcD [[#answer-828498|said]]'' <blockquote> Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in. </blockquote>

Question owner

bp-f8d61e04-212c-4d0f-822b-9f5802160114

bp-d0d31caa-0979-4f26-9e0f-38fdc2160114

bp-dba78e2c-b122-4be8-8a9f-d8fdd2160108

bp-1e4cbf14-617f-4a6a-8e2e-226b52160102

bp-dc493ee3-dab9-41bd-b09d-6a1ec2160101

bp-f8d61e04-212c-4d0f-822b-9f5802160114 bp-d0d31caa-0979-4f26-9e0f-38fdc2160114 bp-dba78e2c-b122-4be8-8a9f-d8fdd2160108 bp-1e4cbf14-617f-4a6a-8e2e-226b52160102 bp-dc493ee3-dab9-41bd-b09d-6a1ec2160101
FredMcD
  • Top 10 Contributor
4301 solutions 60398 answers

bp-dba78e2c-b122-4be8-8a9f-d8fdd2160108

Signature libsystem_kernel.dylib

libGPUSupportMercury.dylib

libsystem_kernel.dylib =  ? Word for Mac

libc++.1.dylib = uTorrent ? User Have Reported Problems With This

libsystem_notify.dylib = unknown

libobjc.A.dylib =  ? Word for Mac http://support.microsoft.com/kb/2693802/en-us

libsystem_platform.dylib = unknown

libGL.dylib = unknown

libsystem_malloc.dylib = unknown Mac ?

libsystem_c.dylib = ? Word for Mac

libdispatch.dylib =  ? Word for Mac

libsystem_pthread.dylib =  ? Word for Mac

bp-dba78e2c-b122-4be8-8a9f-d8fdd2160108 Signature libsystem_kernel.dylib libGPUSupportMercury.dylib libsystem_kernel.dylib = ? Word for Mac libc++.1.dylib = uTorrent ? User Have Reported Problems With This libsystem_notify.dylib = unknown libobjc.A.dylib = ? Word for Mac http://support.microsoft.com/kb/2693802/en-us libsystem_platform.dylib = unknown libGL.dylib = unknown libsystem_malloc.dylib = unknown Mac ? libsystem_c.dylib = ? Word for Mac libdispatch.dylib = ? Word for Mac libsystem_pthread.dylib = ? Word for Mac
FredMcD
  • Top 10 Contributor
4301 solutions 60398 answers

bp-d0d31caa-0979-4f26-9e0f-38fdc2160114

Signature EMPTY: no crashing thread identified

This is for Sumo's Related Bugs 1219672 NEW --- [meta] e10s related ShutDownKill parent side abort of the content process

1113145 NEW --- FF don't try to download a +5GB .out file from a ftp and instead tries to load the file to display it and then crash

945328 RESOLVED WORKSFORME Firefox 25.0.1 Crash Report [@ EMPTY: no crashing thread identified; ERROR_NO_MINIDUMP_HEADER ], WinDbg logs

837835 RESOLVED INCOMPLETE increase in crashes with EMPTY dumps in Firefox 19 and 20 cycles

711568 RESOLVED WONTFIX Crash [@ EMPTY: no crashing thread identified; corrupt dump ] & [ERROR_NO_MINIDUMP_HEADER] (unactionable)


Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. Is the problem still there?

bp-d0d31caa-0979-4f26-9e0f-38fdc2160114 Signature EMPTY: no crashing thread identified This is for Sumo's Related Bugs 1219672 NEW --- [meta] e10s related ShutDownKill parent side abort of the content process 1113145 NEW --- FF don't try to download a +5GB .out file from a ftp and instead tries to load the file to display it and then crash 945328 RESOLVED WORKSFORME Firefox 25.0.1 Crash Report [@ EMPTY: no crashing thread identified; ERROR_NO_MINIDUMP_HEADER ], WinDbg logs 837835 RESOLVED INCOMPLETE increase in crashes with EMPTY dumps in Firefox 19 and 20 cycles 711568 RESOLVED WONTFIX Crash [@ EMPTY: no crashing thread identified; corrupt dump ] & [ERROR_NO_MINIDUMP_HEADER] (unactionable) ------------- Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. Is the problem still there?
cor-el
  • Top 10 Contributor
  • Moderator
17670 solutions 159841 answers

You can try to disable hardware acceleration in Firefox.

  • Firefox > Preferences > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting (Firefox > Quit Firefox).

You can try to disable hardware acceleration in Firefox. *Firefox > Preferences > Advanced > General > Browsing: "Use hardware acceleration when available" You need to close and restart Firefox after toggling this setting (Firefox > Quit Firefox). *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes