Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Why does my Browser go blank and later crashes?

  • 1 reply
  • 1 has this problem
  • 5 views
  • Last reply by FredMcD

djkomic
djkomic
more options

I have no idea why this is suddenly happening a lot lately, but I'll be using my Browser then suddenly everything goes blank and nothing appears on the screen except black & gray (see attached pic).

Sometimes it shuts down and then I have to restore it, other times it takes a minute and then everything works again. What's wrong? Flash player crash? A conflict?

All plugins are upto date.

Thanks!

I have no idea why this is suddenly happening a lot lately, but I'll be using my Browser then suddenly everything goes blank and nothing appears on the screen except black & gray (see attached pic). Sometimes it shuts down and then I have to restore it, other times it takes a minute and then everything works again. What's wrong? Flash player crash? A conflict? All plugins are upto date. Thanks!
Attached screenshots

All Replies (1)

FredMcD
FredMcD
more options

Separate Issue; Your System Details shows;

Installed Plug-ins

Shockwave Flash 18.0 r0 Shockwave Flash 20.0 r0
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Flash: Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac

Then reinstall the latest version.

Flash Player Version 20.0.0.267
https://www.adobe.com/products/flashplayer/distribution3.html Note: Windows users should download the ‘’’active_x’’’ for “Internet Explorer,” and the ‘’’plugin’’’ for “Plugin-based browsers” (like Firefox).

Note: Windows 8 and Windows 10 have built in flash players and Adobe will cause a conflict.

Adobe still offers Flash 18.0.0.268 as its extended support release further down

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox. Is the problem still there?

If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also: