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Perapera Chinese app does not open or work despite Firefox and Perapera claiming that it does so is there anything to be done?

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Can't run the Perapara Chinese add on from Firefox. Consistent error message. Both the Perapera site and Firefox claim that the add on is working. Firefox will not recognise a straight download from Perapera. What do I do? Deeply annoying when two trusted sites are so unhelpful.

Can't run the Perapara Chinese add on from Firefox. Consistent error message. Both the Perapera site and Firefox claim that the add on is working. Firefox will not recognise a straight download from Perapera. What do I do? Deeply annoying when two trusted sites are so unhelpful.

All Replies (3)

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Hi,

Required add-on signing for extensions is new in Firefox version 43. Back in February 2015 it was announced that, for a safer add-on experience, all extensions will have to be verified and signed by Mozilla before they can be installed. More insight into that decision is contained in Mozilla's April 2015 blog post.

Extensions hosted on addons.mozilla.org are automatically signed. If an extension you wish to use is distributed by a third-party, it must be signed before you can install it. Unsigned extensions that you have already installed will be automatically disabled. Please ask the add-on developer or vendor if an updated and signed version of the add-on is available. You can also visit addons.mozilla.org to see if there's a signed version of the add-on you can install.

This signing requirement is mandatory in regular release and beta versions of Firefox. For testing purposes, it will still be possible to configure Firefox Developer Edition and Nightly versions to run unsigned extensions. For more information, please see Add-on signing in Firefox and https://wiki.mozilla.org/Add-ons/Extension_Signing.

You can visit the mozilla.addons.user-experience group to further discuss add-on signing.

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Yes, I understand this sign on business. Perapera clearly thinks it has signed on; Firefox clearly thinks it has not. There is nothing a user can do in this situation until Firefox clears Perapera. Come on and do something guys. I support you financially. Can you not do this pretty simple thing for me and all the other users who have this problem?

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Please post that discrepancy in the Add-ons Support fora. Your best chance to alert the add-ons staff of that issue. https://discourse.mozilla-community.org/c/add-ons