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Firefox crashes in Safe Mode upon starting

  • 3 replies
  • 1 has this problem
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  • Last reply by Upietz

Upietz
Upietz
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Version: 43.0.3 After reinstalling and complete restore Firefox crashes right after starting, even in Safe Mode. Crash information attached. Any hints on debugging further are appreciated :-)

Version: 43.0.3 After reinstalling and complete restore Firefox crashes right after starting, even in Safe Mode. Crash information attached. Any hints on debugging further are appreciated :-)

Chosen solution

hi, this seems to be a crash with banksafe.dll (that's a module from your gdata av-software) involved - it's probably best to contact gdata's support about this issue as well...

https://crash-stats.mozilla.com/report/index/448c296b-d071-44dc-adaf-cb38a2151229

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philipp
philipp
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Chosen Solution

hi, this seems to be a crash with banksafe.dll (that's a module from your gdata av-software) involved - it's probably best to contact gdata's support about this issue as well...

https://crash-stats.mozilla.com/report/index/448c296b-d071-44dc-adaf-cb38a2151229

philipp
philipp
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for the moment you could disable the "BankGuard Browserschutz" option in G Data as well, which reportedly stops the crashes: http://help.gdatasoftware.com/b2c/GDIS/2014/de/index.html?4470.htm

Upietz
Upietz Question owner
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Thank you very much philipp! Disabling "BankGuard" in GData worked for us. I will open a ticket wih GData for this issue.