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Firefox crashes in Safe Mode upon starting

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Version: 43.0.3 After reinstalling and complete restore Firefox crashes right after starting, even in Safe Mode. Crash information attached. Any hints on debugging further are appreciated :-)

Version: 43.0.3 After reinstalling and complete restore Firefox crashes right after starting, even in Safe Mode. Crash information attached. Any hints on debugging further are appreciated :-)

Chosen solution

hi, this seems to be a crash with banksafe.dll (that's a module from your gdata av-software) involved - it's probably best to contact gdata's support about this issue as well...

https://crash-stats.mozilla.com/report/index/448c296b-d071-44dc-adaf-cb38a2151229

Read this answer in context 1

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:43.0) Gecko/20100101 Firefox/43.0

More Information

AdapterDeviceID: 0x954f
AdapterDriverVersion: 8.632.1.2000
AdapterSubsysID: 00000000
AdapterVendorID: 0x1002
AvailablePageFile: 5055328256
AvailablePhysicalMemory: 1996001280
AvailableVirtualMemory: 1782198272
BIOS_Manufacturer: Hewlett-Packard
BlockedDllList:
BreakpadReserveAddress: 43515904
BreakpadReserveSize: 67108864
BuildID: 20151223140742
CrashTime: 1451380085
EventLoopNestingLevel: 1
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1451371938
Notes: AdapterVendorID: 0x1002, AdapterDeviceID: 0x954f, AdapterSubsysID: 00000000, AdapterDriverVersion: 8.632.1.2000
DWrite? DWrite+ D2D1.1? D2D1.1+ D2D? D2D1.1V? D2D1.1V+ D2D+ D3D11 Layers? D3D11 Layers+
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SafeMode: 0
SecondsSinceLastCrash: 16
StartupTime: 1451380078
SystemMemoryUsePercentage: 46
Throttleable: 1
TotalPageFile: 7504453632
TotalPhysicalMemory: 3753111552
TotalVirtualMemory: 2147352576
URL:
Vendor: Mozilla
Version: 43.0.3
Winsock_LSP: MSAFD-Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD-Tcpip [UDP/IP] : 2 : 2 :
MSAFD-Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
MSAFD-Tcpip [TCP/IPv6] : 2 : 1 :
MSAFD-Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD-Tcpip [RAW/IPv6] : 2 : 3 :
RSVP-TCPv6-Dienstanbieter : 2 : 1 : %SystemRoot%\system32\mswsock.dll
RSVP-TCP-Dienstanbieter : 2 : 1 :
RSVP-UDPv6-Dienstanbieter : 2 : 2 : %SystemRoot%\system32\mswsock.dll
RSVP-UDP-Dienstanbieter : 2 : 2 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{B76CDB5F-B488-4F3A-977F-6D5B919EAA3C}] SEQPACKET 8 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{B76CDB5F-B488-4F3A-977F-6D5B919EAA3C}] DATAGRAM 8 : 2 : 2 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{BE903D5C-7BC1-4BF6-9161-9D72CF727CF2}] SEQPACKET 5 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{BE903D5C-7BC1-4BF6-9161-9D72CF727CF2}] DATAGRAM 5 : 2 : 2 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{7EF666D2-CC5A-4E36-8AE1-0B3411B2D7C3}] SEQPACKET 0 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{7EF666D2-CC5A-4E36-8AE1-0B3411B2D7C3}] DATAGRAM 0 : 2 : 2 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{62654BB9-A7E6-4E51-84A5-3CD6CA915640}] SEQPACKET 7 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{62654BB9-A7E6-4E51-84A5-3CD6CA915640}] DATAGRAM 7 : 2 : 2 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{BE903D5C-7BC1-4BF6-9161-9D72CF727CF2}] SEQPACKET 6 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{BE903D5C-7BC1-4BF6-9161-9D72CF727CF2}] DATAGRAM 6 : 2 : 2 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{1868248C-7487-4F97-9746-519EBCA31DF5}] SEQPACKET 2 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{1868248C-7487-4F97-9746-519EBCA31DF5}] DATAGRAM 2 : 2 : 2 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{7EF666D2-CC5A-4E36-8AE1-0B3411B2D7C3}] SEQPACKET 1 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{7EF666D2-CC5A-4E36-8AE1-0B3411B2D7C3}] DATAGRAM 1 : 2 : 2 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{2FA84AB4-45D1-4F67-B200-B88F10488BEB}] SEQPACKET 4 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{2FA84AB4-45D1-4F67-B200-B88F10488BEB}] DATAGRAM 4 : 2 : 2 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{1560E7C8-DA86-4CC4-A57D-B60F0985B5A5}] SEQPACKET 3 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{1560E7C8-DA86-4CC4-A57D-B60F0985B5A5}] DATAGRAM 3 : 2 : 2 :
Diese Meldung enthält Informationen über den Status der Anwendung zum Zeitpunkt des Absturzes.

philipp
  • Top 25 Contributor
  • Moderator
5304 solutions 23419 answers

Chosen Solution

hi, this seems to be a crash with banksafe.dll (that's a module from your gdata av-software) involved - it's probably best to contact gdata's support about this issue as well...

https://crash-stats.mozilla.com/report/index/448c296b-d071-44dc-adaf-cb38a2151229

hi, this seems to be a crash with banksafe.dll (that's a module from your gdata av-software) involved - it's probably best to contact gdata's support about this issue as well... https://crash-stats.mozilla.com/report/index/448c296b-d071-44dc-adaf-cb38a2151229
philipp
  • Top 25 Contributor
  • Moderator
5304 solutions 23419 answers

for the moment you could disable the "BankGuard Browserschutz" option in G Data as well, which reportedly stops the crashes: http://help.gdatasoftware.com/b2c/GDIS/2014/de/index.html?4470.htm

for the moment you could disable the "BankGuard Browserschutz" option in G Data as well, which reportedly stops the crashes: http://help.gdatasoftware.com/b2c/GDIS/2014/de/index.html?4470.htm

Question owner

Thank you very much philipp! Disabling "BankGuard" in GData worked for us. I will open a ticket wih GData for this issue.

Thank you very much philipp! Disabling "BankGuard" in GData worked for us. I will open a ticket wih GData for this issue.