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Why does Firefox shutdown my iPhone

Posted

I've recently downloaded Firefox for iOS and it worked okay at first but now when I try to open it my iPhone goes off and starts up again. Is this just Apple's way of telling me they don't like Firefox?

I've recently downloaded Firefox for iOS and it worked okay at first but now when I try to open it my iPhone goes off and starts up again. Is this just Apple's way of telling me they don't like Firefox?

Additional System Details

Application

  • User Agent: Mozilla/5.0 (iPhone; CPU iPhone OS 9_2 like Mac OS X) AppleWebKit/601.1.46 (KHTML, like Gecko) Version/9.0 Mobile/13C75 Safari/601.1

More Information

Andrew
  • Moderator
321 solutions 4045 answers

Helpful Reply

Hi!

What type of device do you have and what is the iOS version?

Hi! What type of device do you have and what is the iOS version?

Question owner

Hi It's an iPhone 6 Plus with iOS 9.2

Hi It's an iPhone 6 Plus with iOS 9.2
nzw1 2 solutions 6 answers

Have you tried removing the app from your phone and re installing, maybe something didn't install right?

Have you tried removing the app from your phone and re installing, maybe something didn't install right?

Question owner

Yeah it's funny it works when I open it from the App Store but not when I open the app after downloading. I'll leave it for a while and see. Thanks for your help.

Yeah it's funny it works when I open it from the App Store but not when I open the app after downloading. I'll leave it for a while and see. Thanks for your help.
nzw1 2 solutions 6 answers

It looks like a bug in the software, What I think would be helpful is posting a bug onto the link below and see what the IOS Developers have to say. https://github.com/mozilla/firefox-ios/issues

It looks like a bug in the software, What I think would be helpful is posting a bug onto the link below and see what the IOS Developers have to say. https://github.com/mozilla/firefox-ios/issues
Andrew
  • Moderator
321 solutions 4045 answers

I've escalated this to our help desk who should help you in a few days due to the weekend and holidays. Issues can be filed there (github) but it is not the best way to do so. So far, we do have a bug on file for this: https://bugzilla.mozilla.org/show_bug.cgi?id=1220847 I'll leave a note on the bug in regards to your experience.

Please do not comment or bug reports unless you have substantial information that benefits the bug.

I've escalated this to our help desk who should help you in a few days due to the weekend and holidays. Issues can be filed there (github) but it is not the best way to do so. So far, we do have a bug on file for this: https://bugzilla.mozilla.org/show_bug.cgi?id=1220847 I'll leave a note on the bug in regards to your experience. ''Please do not comment or bug reports unless you have substantial information that benefits the bug.''