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My firefox doesn't load and I have tried everything. What should I do?

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  • Last reply by FredMcD

silveringking
silveringking
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Hi here's the problem, somehow about a hour ago my firefox just stopped working, it doesn't load any page, all I have is a white page and the signal that firefox is loading, no error, no nothing. I already tried the steps here:

https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can

Didn't work.

Also I first thought to be an internet problem, because pages were working fine one momment and the other nothing worked, I called my Internet Provider's Call Support and we did a root uninstall of firefox, it didn't work either, we also checked the ports at skype to see if traffic was slowing down firefox but it is not that.

Can you help me out?

Thank you!

Hi here's the problem, somehow about a hour ago my firefox just stopped working, it doesn't load any page, all I have is a white page and the signal that firefox is loading, no error, no nothing. I already tried the steps here: https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can Didn't work. Also I first thought to be an internet problem, because pages were working fine one momment and the other nothing worked, I called my Internet Provider's Call Support and we did a root uninstall of firefox, it didn't work either, we also checked the ports at skype to see if traffic was slowing down firefox but it is not that. Can you help me out? Thank you!

Chosen solution

That was very good work. Well Done. Please flag your last post as Solved Problem so others will know.

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All Replies (3)

FredMcD
FredMcD
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Some problems occurs when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}

silveringking
silveringking Question owner
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FredMcD said

Some problems occurs when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;
  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see
Configure firewalls so that Firefox can access the Internet. {web link}

Actually I rebooted the pc and it all started working again, also it wasn't after some update, I was navigating for a few hours then out of nothing it stopped working.

FredMcD
FredMcD
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Chosen Solution

That was very good work. Well Done. Please flag your last post as Solved Problem so others will know.