Suddenly get incoming mail but can't mail out have double-checked settings
Thanks to your volunteers!
Until late yesterday, my outgoing email was working just fine.
Then when I tried to send a complex message that referenced various email addresses (don't know if this is part of the issue), I couldn't send the message. The process stopped at around 47% done, so I eventually cancelled.
Since then, whenever I try to send via Thunderbird the system times out with the following error box message: "Sending of message failed. The message could not be sent because the connection to SMTP server mail.twc.com timed out. Try again or contact your network administrator."
I have confirmed my outgoing mail settings including the 587 port with Time Warner Cable tech support, and I have confirmed that my Time Warner incoming and outgoing mail works just fine in their WebMail.
I have searched for *.eml files under Temp per a Trend Micro note for Thunderbird taking more than 30 seconds to send and have found none to delete.
Any other ideas?
Thanks!
Lydia
Chosen solution
At least it confirmed that their server wasn't the problem (it's up and running etc), and ensuring that those settings are correct and current is one of the steps MozillaZine told me to do under the "Cannot send mail" topic, Basic troubleshooting subtopic.
Meanwhile I find another Thunderbird bit of advice on line (I didn't note where) that told me to run Thunderbird without addons, and I managed to find where in Thunderbird to turn them off.
I was then unable to get Thunderbird to run at all (clicking the icon didn't do anything) BUT when I rebooted by computer, I was back in business and a while later successfully send email--and very quickly as in the old days before sending had started slowing down.
So I'm all set. This may help others, perhaps, so I am documenting it.
It is, in response to your comment, too bad that so many help desk people are constrained to sticking to a script, isn't it. But I have found some very helpful from time to time when the problem did turn out to be at their end.
Thanks for reading and responding, anyway.
Lydia
Read this answer in context 👍 0All Replies (3)
The standard idiotic line from another brainless help desk.
I have confirmed that my Time Warner incoming and outgoing mail works just fine in their WebMail
Sending via the webmail and the SMTP server is two completely different operations and only proves that you know your username and password. Nothing else. Everyone of these idiot help desk staffers say this either because they have no clue or it gets you to hang up and go away.
Chosen Solution
At least it confirmed that their server wasn't the problem (it's up and running etc), and ensuring that those settings are correct and current is one of the steps MozillaZine told me to do under the "Cannot send mail" topic, Basic troubleshooting subtopic.
Meanwhile I find another Thunderbird bit of advice on line (I didn't note where) that told me to run Thunderbird without addons, and I managed to find where in Thunderbird to turn them off.
I was then unable to get Thunderbird to run at all (clicking the icon didn't do anything) BUT when I rebooted by computer, I was back in business and a while later successfully send email--and very quickly as in the old days before sending had started slowing down.
So I'm all set. This may help others, perhaps, so I am documenting it.
It is, in response to your comment, too bad that so many help desk people are constrained to sticking to a script, isn't it. But I have found some very helpful from time to time when the problem did turn out to be at their end.
Thanks for reading and responding, anyway.
Lydia
Using webmail in no way tests the SMTP server that is used by an email client like Thunderbird. They are two, unrelated items. Like I said it only confirms that you know your username and password.