Can't connect to Facebook - Secure Connection Failed
Hello, in the past 2 days I have started to see this message every time I try to connect with Facebook. I have tried every possible fix that I've seen suggested on various sites and forums and nothing appears to be working. Wondering if anyone could help me to try and fix this problem.
Its happening when I'm on my home network and work network as well. This is what I see when I try to connect...
Secure Connection Failed
The connection to the server was reset while the page was loading.
The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the website owners to inform them of this problem.
All Replies (7)
Have you had any issues with other secure sites?
Since you run Kaspersky, normally you would need Firefox to be set up to work with its filtering feature, but you may already have taken care of that.
According to the Kaspersky 2016 user guide (http://docs.kaspersky-labs.com/englis.../kis2016_userguide_en.pdf):
The following components perform decryption and scanning of encrypted traffic by default:
- Web Anti-Virus
- Safe Money
- Kaspersky URL Advisor
- Parental Control
I didn't see a quick way to switch off scanning of encrypted sites as there was in earlier versions, but you could explore the settings and see whether you can find it.
Alternately, you could try manually importing Kaspersky's signing certificate. For an earlier release, a post on Kaspersky's forums recommended this method:
Open Firefox's Certificate Manager:
"3-bar" menu button (or Tools menu) > Options > Advanced > Certificates mini-tab > View Certificates button
In the Certificate Manager dialog, click the "Authorities" mini-tab (not the Servers mini-tab)
If you see an existing "Kaspersky Anti-Virus Personal Root Certificate"
Select it and Click "Delete or Distrust"
Now click "Import..."
Proceed to "C:\ProgramData\Kaspersky Lab\AVP15.0.1\Data\Cert\" Note: The bolded part may be different for your product.
Select "(fake)Kaspersky Anti-Virus Personal Root Certificate.cer" and Open!
Thanks for the reply. I have not had this issue on any other site. Kaspersky has been running on my system for some time and I've only started to experience this problem in the past few days. I did try manually importing the certificate as you suggested and I'm still experiencing the same problem.
This problem is also occurring on other browsers as well.
If you compare the error messages in Chrome or IE, do they give more detail that might help identify the problem?
By the way, what does the CrowdFlower extension do?
On Chrome the message I see is as follows...
This webpage is not available ERR_CONNECTION_RESET
On IE the message I see is as follows...
This page can’t be displayed
•Make sure the web address http://www.facebook.com is correct. •Look for the page with your search engine. •Refresh the page in a few minutes.
The CrowdFlower Extension is something I've been running for a long time and have never had any issues connecting to Facebook since it was installed.
Hmm, they all agree?
Can you think of any software on your system that might be filtering access to social networking sites or "time wasting" sites? Do you use Firewall software that might regulate web addresses?
Could you check the Windows hosts file to make sure there are no entries for Facebook servers in there. You may want to look that up online for more details, but in brief:
- Type or paste the following into the search box on the Windows Start menu, then press Enter to open the folder:
%WinDir%\System32\Drivers\Etc
- The hosts file doesn't have an extension (like .txt) so Windows won't have any idea how to open it. You can try right-click > Open, then choose a program from a list, and use Notepad, since it's a plain text file
- Any line starting with # is ignored, so don't worry about those, just check the other lines for anything Facebook related
I did try this earlier, but I've checked again and this is what is in there, nothing facebook related
- Copyright (c) 1993-2009 Microsoft Corp.
- This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
- This file contains the mappings of IP addresses to host names. Each
- entry should be kept on an individual line. The IP address should
- be placed in the first column followed by the corresponding host name.
- The IP address and the host name should be separated by at least one
- space.
- Additionally, comments (such as these) may be inserted on individual
- lines or following the machine name denoted by a '#' symbol.
- For example:
- 102.54.94.97 rhino.acme.com # source server
- 38.25.63.10 x.acme.com # x client host
- localhost name resolution is handled within DNS itself.
- 127.0.0.1 localhost
- ::1 localhost
I can't think of anything I've d/l recently that would block anything. I am using Kaspersky but nothing else really
Some network routers have a filter, but I don't know why it would suddenly start misbehaving on its own. ???