Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 3 replies
  • 1 has this problem
  • 6 views
  • Last reply by FredMcD

more options

bp-41a436a8-c821-43aa-bb73-79c972150911

bp-41a436a8-c821-43aa-bb73-79c972150911

All Replies (3)

more options

hi, do you use a custom windows theme and avast? can you try to remove one of those components and see if this crash continues to occur?

more options

Create a new profile as a test to check if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

more options

The crash report flagged these programs;

msgHook.dll = MsgHook = Portrait Displays

JsonRpcServer.dll = AVAST

NamLux.dll = nothing found

Iertutil.dll = Windows (errors usually caused by a corrupt registry entry)

icudt52.dll = International Components for Unicode


Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration


Run a registry scan / repair.


If there is still a problem, disable AVAST as a test.