Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 2 replies
  • 3 have this problem
  • 3 views
  • Last reply by VictorF1

VictorF1
VictorF1
more options

Firefox has consistently crashed on closing for more than two weeks. I went through all of the trouble shooting steps and it continues to happen (including refreshing, "safe mode", checking add ons, etc.) Please help. Here are the last group of crash reports: bp-dffd6541-51b4-4e99-bbcb-8fd4a2150823 8/23/2015 6:32 PM bp-09923bb0-6bf9-4f0f-a6fa-f23172150823 8/23/2015 6:32 PM bp-5a2b8534-5ad0-4bdf-b3e9-039392150823 8/23/2015 11:54 AM bp-18c4ac12-a650-4270-a253-a15012150823 8/23/2015 10:13 AM bp-4016b3c1-aa4f-4234-8bad-805722150822 8/22/2015 8:08 AM bp-f3997ec5-f94f-404d-8fd9-0ca042150822 8/22/2015 8:06 AM bp-45b499a0-4e50-46a2-befc-14b542150822

Firefox has consistently crashed on closing for more than two weeks. I went through all of the trouble shooting steps and it continues to happen (including refreshing, "safe mode", checking add ons, etc.) Please help. Here are the last group of crash reports: bp-dffd6541-51b4-4e99-bbcb-8fd4a2150823 8/23/2015 6:32 PM bp-09923bb0-6bf9-4f0f-a6fa-f23172150823 8/23/2015 6:32 PM bp-5a2b8534-5ad0-4bdf-b3e9-039392150823 8/23/2015 11:54 AM bp-18c4ac12-a650-4270-a253-a15012150823 8/23/2015 10:13 AM bp-4016b3c1-aa4f-4234-8bad-805722150822 8/22/2015 8:08 AM bp-f3997ec5-f94f-404d-8fd9-0ca042150822 8/22/2015 8:06 AM bp-45b499a0-4e50-46a2-befc-14b542150822

Chosen solution

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.

Read this answer in context 👍 1

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.

VictorF1
VictorF1 Question owner
more options

VictorF1 said

Firefox has consistently crashed on closing for more than two weeks. I went through all of the trouble shooting steps and it continues to happen (including refreshing, "safe mode", checking add ons, etc.) Please help. Here are the last group of crash reports: bp-dffd6541-51b4-4e99-bbcb-8fd4a2150823 8/23/2015 6:32 PM bp-09923bb0-6bf9-4f0f-a6fa-f23172150823 8/23/2015 6:32 PM bp-5a2b8534-5ad0-4bdf-b3e9-039392150823 8/23/2015 11:54 AM bp-18c4ac12-a650-4270-a253-a15012150823 8/23/2015 10:13 AM bp-4016b3c1-aa4f-4234-8bad-805722150822 8/22/2015 8:08 AM bp-f3997ec5-f94f-404d-8fd9-0ca042150822 8/22/2015 8:06 AM bp-45b499a0-4e50-46a2-befc-14b542150822

Thank you, Cor-el. Disabling hardware acceleration solved this. My NVIDIA driver was up to date though. Thank you for your help! I am grateful.