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Firefox crashes

  • 12 replies
  • 2 have this problem
  • 31 views
  • Last reply by FredMcD

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Crash ID: 3fbfcd1a-e37b-4746-a635-487f82150716

Firefox crashes every time I play a HD video - 720p or 1080p. It crashes in safe mode too.

All Replies (12)

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When a video in HD Mode crash, then Mozilla Firefox is out of Memory.

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Memory seems fine. Starting Firefox and opening a HD video will cause a crash immediately, even if Firefox is the only app running. Firefox is using 400Mb Max (according to about:memory) and the computer is using about 2.5Gb out of the available 4Gb (according to Activity Monitor). The crash happened even in safe mode so memory footprint would have been smaller than the above.

I've tried turning off Hardware Acceleration - no change.

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Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

https://support.cdn.mozilla.net/media/uploads/images/2015-07-14-01-20-45-f71eee.png

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There's only two recent ones (four in total, but two from May and back which is before the issue started) - seems like most of them haven't been saved.

2nd one is this one: bp-b9c5dc91-56e5-4523-88ec-73f3d2150710

I'll make it crash a few more times and submit those :-)

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One more, fresh off the press: bp-b9bde491-3355-437a-992e-23a952150717

Note, I had to restart Firefox to recreate the crash. For some reason, it didn't crash immediately in the same scenario. It's the first time since upgrading to r39 that it didn't crash though. After a fresh start, it crashed immediately starting a 1080p video on Youtube - it runs fine on 360p, but as soon as I switch to 1080p (or Youtube switches automatically), Firefox crashes.

Modified by ruurdjan

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And one more, this time on vimeo.com bp-ec87c5a2-046a-4957-9721-2f0432150717

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And one with HW acceleration turned off: bp-96f899b8-7d7f-4202-9cef-f22db2150717

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You can try to toggle this pref to false on the about:config page to disable the HTML5 media player.

  • media.apple.mp4.enabled = false

You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.

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With media.apple.mp4.enabled = false , I cannot play HD anymore - Youtube only lets me select 360p. Vimeo, although still stating it plays 'HD' is obviously SD now.

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which one is your cpu ? and gpu ? try to uninstall flashplayer and run the last one

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This is an Mac Mini - 2.5GHz Core i5 with AMD Radeon HD 6630M 256MB. I've got the latest Flash player installed - note however I think this is HTML5 video, not Flash.

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And one with HW acceleration turned off: https://crash-stats.mozilla.com/report/index/bp-96f899b8-7d7f-4202-9cef-f22db2150717

The crash report flagged these programs;

IntlPreferences

QuartzComposer

VideoDecodeAcceleration

AppleGVA

VideoToolbox

CoreMedia

HIToolbox

QTKit

AppKit

libsystem_kernel.dylib =  ? Word for Mac

Foundation

CoreFoundation

libsystem_malloc.dylib = unknown Mac ?


For some time now, a lot of Mac’s with Microsoft programs have been crashing. Check with Microsoft / Mac support sites.