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Firefox crashes

Posted

Crash ID: 3fbfcd1a-e37b-4746-a635-487f82150716

Firefox crashes every time I play a HD video - 720p or 1080p. It crashes in safe mode too.

Crash ID: 3fbfcd1a-e37b-4746-a635-487f82150716 Firefox crashes every time I play a HD video - 720p or 1080p. It crashes in safe mode too.

Additional System Details

Installed Plug-ins

  • Creative Cloud Desktop Plugin.v_3_0_0_0
  • Simple plug-in that handles Citrix connection files
  • Plugin for the Codebender.cc Arduino - Browser Communication
  • Provides information about the default web browser
  • Microsoft Lync 2010 Meeting Join Plug-in
  • Picasa plugin.
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Launches Roblox Application
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • Shockwave Flash 18.0 r0
  • 5.1.30514.0
  • Skype for Business Web App Plug-in

Application

  • Firefox 39.0
  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.10; rv:39.0) Gecko/20100101 Firefox/39.0
  • Support URL: https://support.mozilla.org/1/firefox/39.0/Darwin/en-US/

Extensions

  • Codebender.cc Plugin 1.6.1.0 (codebender@codebender.cc)
  • Cookie Monster 1.2.5.1-signed ({45d8ff86-d909-11db-9705-005056c00008})
  • FavIconReloader 0.8.1-signed (FavIconReloader@mozilla.org)
  • feedly 16.0.528.1-signed (feedly@devhd)
  • FireGestures 1.10 (firegestures@xuldev.org)
  • NoScript 2.6.9.30 ({73a6fe31-595d-460b-a920-fcc0f8843232})
  • SuperStop 0.1.1-signed (superstop@gavinsharp.com)
  • Toggle animated GIFs 1.2.1.1-signed (giftoggle@simonsoftware.se)
  • uBlock 0.9.2.1 ({2b10c1c8-a11f-4bad-fe9c-1c11e82cac42})

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription:
  • adapterDeviceID: 0x6741
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x1002
  • driverDate:
  • driverVersion:
  • info: {u'AzureCanvasBackend': u'quartz', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'quartz', u'AzureSkiaAccelerated': 0}
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • webglRenderer: ATI Technologies Inc. -- AMD Radeon HD 6630M OpenGL Engine
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
Alpha. 0 solutions 2 answers

When a video in HD Mode crash, then Mozilla Firefox is out of Memory.

When a video in HD Mode crash, then Mozilla Firefox is out of Memory.

Question owner

Memory seems fine. Starting Firefox and opening a HD video will cause a crash immediately, even if Firefox is the only app running. Firefox is using 400Mb Max (according to about:memory) and the computer is using about 2.5Gb out of the available 4Gb (according to Activity Monitor). The crash happened even in safe mode so memory footprint would have been smaller than the above.

I've tried turning off Hardware Acceleration - no change.

Memory seems fine. Starting Firefox and opening a HD video will cause a crash immediately, even if Firefox is the only app running. Firefox is using 400Mb Max (according to about:memory) and the computer is using about 2.5Gb out of the available 4Gb (according to Activity Monitor). The crash happened even in safe mode so memory footprint would have been smaller than the above. I've tried turning off Hardware Acceleration - no change.
FredMcD
  • Top 10 Contributor
4261 solutions 59661 answers

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

https://support.cdn.mozilla.net/media/uploads/images/2015-07-14-01-20-45-f71eee.png

Some of your crash reports weren’t sent to the Mozilla Servers. In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it and select '''Submit'''. Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in. https://support.cdn.mozilla.net/media/uploads/images/2015-07-14-01-20-45-f71eee.png

Question owner

There's only two recent ones (four in total, but two from May and back which is before the issue started) - seems like most of them haven't been saved.

2nd one is this one: bp-b9c5dc91-56e5-4523-88ec-73f3d2150710

I'll make it crash a few more times and submit those :-)

There's only two recent ones (four in total, but two from May and back which is before the issue started) - seems like most of them haven't been saved. 2nd one is this one: bp-b9c5dc91-56e5-4523-88ec-73f3d2150710 I'll make it crash a few more times and submit those :-)

Question owner

One more, fresh off the press: bp-b9bde491-3355-437a-992e-23a952150717

Note, I had to restart Firefox to recreate the crash. For some reason, it didn't crash immediately in the same scenario. It's the first time since upgrading to r39 that it didn't crash though. After a fresh start, it crashed immediately starting a 1080p video on Youtube - it runs fine on 360p, but as soon as I switch to 1080p (or Youtube switches automatically), Firefox crashes.

One more, fresh off the press: bp-b9bde491-3355-437a-992e-23a952150717 Note, I had to restart Firefox to recreate the crash. For some reason, it didn't crash immediately in the same scenario. It's the first time since upgrading to r39 that it didn't crash though. After a fresh start, it crashed immediately starting a 1080p video on Youtube - it runs fine on 360p, but as soon as I switch to 1080p (or Youtube switches automatically), Firefox crashes.

Modified by ruurdjan

Question owner

And one more, this time on vimeo.com bp-ec87c5a2-046a-4957-9721-2f0432150717

And one more, this time on vimeo.com bp-ec87c5a2-046a-4957-9721-2f0432150717

Question owner

And one with HW acceleration turned off: bp-96f899b8-7d7f-4202-9cef-f22db2150717

And one with HW acceleration turned off: bp-96f899b8-7d7f-4202-9cef-f22db2150717
cor-el
  • Top 10 Contributor
  • Moderator
17541 solutions 158619 answers

You can try to toggle this pref to false on the about:config page to disable the HTML5 media player.

  • media.apple.mp4.enabled = false

You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.

You can try to toggle this pref to false on the <b>about:config</b> page to disable the HTML5 media player. *media.apple.mp4.enabled = false You can open the <b>about:config</b> page via the location/address bar. You can accept the warning and click "I'll be careful" to continue. *http://kb.mozillazine.org/about:config

Question owner

With media.apple.mp4.enabled = false , I cannot play HD anymore - Youtube only lets me select 360p. Vimeo, although still stating it plays 'HD' is obviously SD now.

With media.apple.mp4.enabled = false , I cannot play HD anymore - Youtube only lets me select 360p. Vimeo, although still stating it plays 'HD' is obviously SD now.
theshine 2 solutions 33 answers

which one is your cpu ? and gpu ? try to uninstall flashplayer and run the last one

which one is your cpu ? and gpu ? try to uninstall flashplayer and run the last one

Question owner

This is an Mac Mini - 2.5GHz Core i5 with AMD Radeon HD 6630M 256MB. I've got the latest Flash player installed - note however I think this is HTML5 video, not Flash.

This is an Mac Mini - 2.5GHz Core i5 with AMD Radeon HD 6630M 256MB. I've got the latest Flash player installed - note however I think this is HTML5 video, not Flash.
FredMcD
  • Top 10 Contributor
4261 solutions 59661 answers

And one with HW acceleration turned off: https://crash-stats.mozilla.com/report/index/bp-96f899b8-7d7f-4202-9cef-f22db2150717

The crash report flagged these programs;

IntlPreferences

QuartzComposer

VideoDecodeAcceleration

AppleGVA

VideoToolbox

CoreMedia

HIToolbox

QTKit

AppKit

libsystem_kernel.dylib =  ? Word for Mac

Foundation

CoreFoundation

libsystem_malloc.dylib = unknown Mac ?


For some time now, a lot of Mac’s with Microsoft programs have been crashing. Check with Microsoft / Mac support sites.

'''''And one with HW acceleration turned off:''''' https://crash-stats.mozilla.com/report/index/bp-96f899b8-7d7f-4202-9cef-f22db2150717 The crash report flagged these programs; IntlPreferences QuartzComposer VideoDecodeAcceleration AppleGVA VideoToolbox CoreMedia HIToolbox QTKit AppKit libsystem_kernel.dylib = ? Word for Mac Foundation CoreFoundation libsystem_malloc.dylib = unknown Mac ? ----------------------------------- For some time now, a lot of Mac’s with Microsoft programs have been crashing. Check with Microsoft / Mac support sites.