i am unable to find the "hello" feature
I have no "hello" feature. I have gone to menu and checked customize, but there is no "hello" icon. I have clicked restore defaults under additional tools, but there is still no icon. I have re-updated to the latest firefox, there is no "hello" icon. How do I use this feature??
All Replies (6)
Do loop.* prefs have the default value on the about:config page?
- loop.enabled
You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.
Open the Customize window and set which toolbar items to display.
- "3-bar" Firefox menu button > Customize
- if missing items are in the Customize palette then drag them back from the Customize window on the toolbar
- if you do not see an item on a toolbar and in the Customize palette then click the Restore Defaults button to restore the default toolbar setup
Well I have managed to get the "hello" icon by changing my privacy settings, as before I had it set to "never remember history". Now when I click the "hello" icon and start a conversation, a window pops up that says "something went wrong". Wonderful. Its nice to know that it gives absolutely no information about anything besides "something went wrong". Perhaps Mozilla can implement a "Fix Something" Add-On for their broken products.
Hello doesn't work in Private Browsing mode, so will have to refrain from using PB mode.
Hi, yes i am not using the private browsing mode anymore. I see the "hello" icon, but when i click on it, a small window opens and just says "something went wrong". So I am still unable to use the feature.
when i click on the "hello" icon, a small window opens and just says "something went wrong". can someone please help me resolve this issue. thank you
What are the cookie settings?
Are you allowing all cookies (hello.firefox.com)?
Try to reset loop.fxa_oauth.profile.* prefs on the about:config page.