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Firefox crashes

Posted

I have updated all my plugins and extensions. disable those I do not use, my mac desktop os is up todate

os 10.7.5 firefox 38.0.1


not sure how to share crash report: https://crash-stats.mozilla.com/report/index/8e3b0104-fce7-4907-9a35-affe22150522

I have updated all my plugins and extensions. disable those I do not use, my mac desktop os is up todate os 10.7.5 firefox 38.0.1 not sure how to share crash report: https://crash-stats.mozilla.com/report/index/8e3b0104-fce7-4907-9a35-affe22150522

Chosen solution

As a Windows person, I don't have much insight into the specifics of the crash.

I would suggest trying to disable the Flash plugin from using hardware acceleration (http://helpx.adobe.com/flash-player/k.../video-playback-issues.html#main_Solve_video_playback_issues), but if it can't run at all, it's difficult to change the setting.

Adobe does make available an older "Extended Support Release" version of Flash, which is up to version 13.0.0.289, here (about half way down the page):

https://www.adobe.com/products/flashplayer/distribution3.html

If the latest version will not run correctly on your system, you might be able to remove it and run the old version for now.

Read this answer in context 0

Additional System Details

Installed Plug-ins

  • Adobe® Acrobat® Plug-in for Web Browsers, Version 11.0.10
  • Plugin that detects installed Citrix Online products (visit www.citrixonline.com).
  • Garmin Communicator Plug-in Version 4.0.4.0
  • Displays Java applet content, or a placeholder if Java is not installed.
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 17.0 r0
  • 5.1.40416.0
  • WebEx64 General Plugin Container Version 205

Application

  • Firefox 38.0.1
  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.7; rv:38.0) Gecko/20100101 Firefox/38.0
  • Support URL: https://support.mozilla.org/1/firefox/38.0.1/Darwin/en-US/

Extensions

  • 1Password 3.9.20 (onepassword@agilebits.com)
  • Xmarks 4.3.7 (foxmarks@kei.com)
  • Adobe Acrobat - Create PDF 1.2 (web2pdfextension@web2pdf.adobedotcom) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription:
  • adapterDeviceID: 0x 393
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x10de
  • driverDate:
  • driverVersion:
  • info: {u'AzureCanvasBackend': u'quartz', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'quartz', u'AzureSkiaAccelerated': 0}
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: NVIDIA Corporation -- NVIDIA GeForce 7300 GT OpenGL Engine
  • windowLayerManagerRemote: True
  • windowLayerManagerType: OpenGL

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
jscher2000
  • Top 10 Contributor
8961 solutions 73430 answers

Sorry to hear about the crashes. That May 18th report is for the Flash plugin. I suspect that's not the latest and perhaps not the reason that you decided to post. Are there any newer reports on the about:crashes page?

If the crashes happen quickly and frequently, please try browsing in Firefox's Safe Mode. That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: Troubleshoot Firefox issues using Safe Mode.

If Firefox is not running: Hold down the option key when starting Firefox.

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any less crashy?

Sorry to hear about the crashes. That May 18th report is for the Flash plugin. I suspect that's not the latest and perhaps not the reason that you decided to post. Are there any newer reports on the '''about:crashes''' page? If the crashes happen quickly and frequently, please try browsing in Firefox's Safe Mode. That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: [[Troubleshoot Firefox issues using Safe Mode]]. ''If Firefox is not running:'' Hold down the option key when starting Firefox. ''If Firefox is running:'' You can restart Firefox in Safe Mode using either: * "3-bar" menu button > "?" button > Restart with Add-ons Disabled * Help menu > Restart with Add-ons Disabled and OK the restart. ''Both scenarios:'' A small dialog should appear. Click "Start in Safe Mode" (''not'' Refresh). Any less crashy?

Question owner

flash still crashes after safe mode start up.

flash still crashes after safe mode start up.
jscher2000
  • Top 10 Contributor
8961 solutions 73430 answers

Unfortunately, I can't enlarge the image in your post.

Did you find any new reports on the about:crashes screen, or can you access them on disk as described in the last section of the article: Firefox crashes - Troubleshoot, prevent and get help fixing crashes?

Unfortunately, I can't enlarge the image in your post. Did you find any new reports on the about:crashes screen, or can you access them on disk as described in the last section of the article: [[Firefox crashes]]?

Question owner

Firefox 38.0.1 Crash Report [@ hang | libsystem_kernel.dylib@0x17c1e ] Search Mozilla Support for Help ID: 1616e5f8-e759-4705-a1dc-394042150526 Signature: hang | libsystem_kernel.dylib@0x17c1e

   Details
   Metadata
   Modules
   Raw Dump
   Extensions

Signature hang | libsystem_kernel.dylib@0x17c1e More Reports Search UUID 1616e5f8-e759-4705-a1dc-394042150526 Date Processed 2015-05-26 17:08:39.047866 Process Type plugin Shockwave Flash Version:17.0.0.188 Filename:Flash Player.plugin Uptime 46 Install Age 684224 since version was first installed. Install Time 2015-05-18 18:16:22 Product Firefox Version 38.0.1 Build ID 20150513174244 Release Channel release OS Mac OS X OS Version 10.7.5 11G63 Build Architecture amd64 Build Architecture Info family 6 model 15 stepping 6 | 4 Crash Reason EXC_BREAKPOINT / 0x00000002 Crash Address 0x7fff8a3c9c1e User Comments App Notes

AdapterVendorID: 0x10de, AdapterDeviceID: 0x 393GL Layers? GL Context? GL Context+ GL Layers+

Processor Notes sp-processor02_phx1_mozilla_com.25525:2015; MozillaProcessorAlgorithm2015; non-integer value of "SecondsSinceLastCrash"; skunk_classifier: reject - not accepting amd64 architecture EMCheckCompatibility

True

Winsock LSP

Adapter Vendor ID

0x10de

Adapter Device ID

0x 393

Bugzilla - Report this bug in Firefox Core Plugins Toolkit Related Bugs

Crashing Thread Frame Module Signature Source Ø 0 libsystem_kernel.dylib libsystem_kernel.dylib@0x17c1e 1 FlashPlayer-10.6 F_593771636___________________ 2 FlashPlayer-10.6 F_190206969_______________________ 3 FlashPlayer-10.6 F_612997153_________________________ 4 FlashPlayer-10.6 F877913971_____________________________________________ 5 FlashPlayer-10.6 FlashPlayer-10.6@0x647f03 6 FlashPlayer-10.6 FlashPlayer-10.6@0x6481dd 7 FlashPlayer-10.6 FlashPlayer-10.6@0x5bd268 8 FlashPlayer-10.6 FlashPlayer-10.6@0x648985 9 @0x1114091e5 10 @0x11140989e 11 @0x111409a4a 12 @0x11140ec7a 13 @0x11140ee88 14 FlashPlayer-10.6 FlashPlayer-10.6@0x647f03 15 FlashPlayer-10.6 FlashPlayer-10.6@0x648985 16 @0x10e744e76 17 @0x10e749f4a 18 @0x10e748112 19 FlashPlayer-10.6 F929940168_____________________________________ 20 FlashPlayer-10.6 F15459167______________________________________________ 21 FlashPlayer-10.6 F_2051270695________________________ 22 FlashPlayer-10.6 F810339525________________ 23 FlashPlayer-10.6 F944075138________ 24 FlashPlayer-10.6 F1533022358_____________ Ø 25 CoreFoundation CoreFoundation@0x124f0 Ø 26 CoreFoundation CoreFoundation@0x11d5c Ø 27 CoreFoundation CoreFoundation@0x38b48 Ø 28 CoreFoundation CoreFoundation@0x38485 Ø 29 HIToolbox HIToolbox@0x22be Ø 30 HIToolbox HIToolbox@0x956c Ø 31 HIToolbox HIToolbox@0x93f9 Ø 32 AppKit AppKit@0x8778 Ø 33 AppKit AppKit@0x807c Ø 34 AppKit AppKit@0x49b8 35 XUL base::MessagePumpNSApplication::DoRun(base::MessagePump::Delegate*) ipc/chromium/src/base/message_pump_mac.mm 36 XUL base::MessagePumpCFRunLoopBase::Run(base::MessagePump::Delegate*) ipc/chromium/src/base/message_pump_mac.mm 37 XUL MessageLoop::Run() ipc/chromium/src/base/message_loop.cc 38 XUL XRE_InitChildProcess toolkit/xre/nsEmbedFunctions.cpp 39 plugin-container main ipc/contentproc/plugin-container.cpp 40 plugin-container start

Show other threads

Firefox 38.0.1 Crash Report [@ hang | libsystem_kernel.dylib@0x17c1e ] Search Mozilla Support for Help ID: 1616e5f8-e759-4705-a1dc-394042150526 Signature: hang | libsystem_kernel.dylib@0x17c1e Details Metadata Modules Raw Dump Extensions Signature hang | libsystem_kernel.dylib@0x17c1e More Reports Search UUID 1616e5f8-e759-4705-a1dc-394042150526 Date Processed 2015-05-26 17:08:39.047866 Process Type plugin Shockwave Flash Version:17.0.0.188 Filename:Flash Player.plugin Uptime 46 Install Age 684224 since version was first installed. Install Time 2015-05-18 18:16:22 Product Firefox Version 38.0.1 Build ID 20150513174244 Release Channel release OS Mac OS X OS Version 10.7.5 11G63 Build Architecture amd64 Build Architecture Info family 6 model 15 stepping 6 | 4 Crash Reason EXC_BREAKPOINT / 0x00000002 Crash Address 0x7fff8a3c9c1e User Comments App Notes AdapterVendorID: 0x10de, AdapterDeviceID: 0x 393GL Layers? GL Context? GL Context+ GL Layers+ Processor Notes sp-processor02_phx1_mozilla_com.25525:2015; MozillaProcessorAlgorithm2015; non-integer value of "SecondsSinceLastCrash"; skunk_classifier: reject - not accepting amd64 architecture EMCheckCompatibility True Winsock LSP Adapter Vendor ID 0x10de Adapter Device ID 0x 393 Bugzilla - Report this bug in Firefox Core Plugins Toolkit Related Bugs Crashing Thread Frame Module Signature Source Ø 0 libsystem_kernel.dylib libsystem_kernel.dylib@0x17c1e 1 FlashPlayer-10.6 F_593771636___________________ 2 FlashPlayer-10.6 F_190206969_______________________ 3 FlashPlayer-10.6 F_612997153_________________________ 4 FlashPlayer-10.6 F877913971_____________________________________________ 5 FlashPlayer-10.6 FlashPlayer-10.6@0x647f03 6 FlashPlayer-10.6 FlashPlayer-10.6@0x6481dd 7 FlashPlayer-10.6 FlashPlayer-10.6@0x5bd268 8 FlashPlayer-10.6 FlashPlayer-10.6@0x648985 9 @0x1114091e5 10 @0x11140989e 11 @0x111409a4a 12 @0x11140ec7a 13 @0x11140ee88 14 FlashPlayer-10.6 FlashPlayer-10.6@0x647f03 15 FlashPlayer-10.6 FlashPlayer-10.6@0x648985 16 @0x10e744e76 17 @0x10e749f4a 18 @0x10e748112 19 FlashPlayer-10.6 F929940168_____________________________________ 20 FlashPlayer-10.6 F15459167______________________________________________ 21 FlashPlayer-10.6 F_2051270695________________________ 22 FlashPlayer-10.6 F810339525________________ 23 FlashPlayer-10.6 F944075138________ 24 FlashPlayer-10.6 F1533022358_____________ Ø 25 CoreFoundation CoreFoundation@0x124f0 Ø 26 CoreFoundation CoreFoundation@0x11d5c Ø 27 CoreFoundation CoreFoundation@0x38b48 Ø 28 CoreFoundation CoreFoundation@0x38485 Ø 29 HIToolbox HIToolbox@0x22be Ø 30 HIToolbox HIToolbox@0x956c Ø 31 HIToolbox HIToolbox@0x93f9 Ø 32 AppKit AppKit@0x8778 Ø 33 AppKit AppKit@0x807c Ø 34 AppKit AppKit@0x49b8 35 XUL base::MessagePumpNSApplication::DoRun(base::MessagePump::Delegate*) ipc/chromium/src/base/message_pump_mac.mm 36 XUL base::MessagePumpCFRunLoopBase::Run(base::MessagePump::Delegate*) ipc/chromium/src/base/message_pump_mac.mm 37 XUL MessageLoop::Run() ipc/chromium/src/base/message_loop.cc 38 XUL XRE_InitChildProcess toolkit/xre/nsEmbedFunctions.cpp 39 plugin-container main ipc/contentproc/plugin-container.cpp 40 plugin-container start Show other threads
jscher2000
  • Top 10 Contributor
8961 solutions 73430 answers

Chosen Solution

As a Windows person, I don't have much insight into the specifics of the crash.

I would suggest trying to disable the Flash plugin from using hardware acceleration (http://helpx.adobe.com/flash-player/k.../video-playback-issues.html#main_Solve_video_playback_issues), but if it can't run at all, it's difficult to change the setting.

Adobe does make available an older "Extended Support Release" version of Flash, which is up to version 13.0.0.289, here (about half way down the page):

https://www.adobe.com/products/flashplayer/distribution3.html

If the latest version will not run correctly on your system, you might be able to remove it and run the old version for now.

As a Windows person, I don't have much insight into the specifics of the crash. I would suggest trying to disable the Flash plugin from using hardware acceleration ([http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues]), but if it can't run at all, it's difficult to change the setting. Adobe does make available an older "Extended Support Release" version of Flash, which is up to version 13.0.0.289, here (about half way down the page): https://www.adobe.com/products/flashplayer/distribution3.html If the latest version will not run correctly on your system, you might be able to remove it and run the old version for now.

Question owner

dcginc said

I have updated all my plugins and extensions. disable those I do not use, my mac desktop os is up todate os 10.7.5 firefox 38.0.1 not sure how to share crash report: https://crash-stats.mozilla.com/report/index/8e3b0104-fce7-4907-9a35-affe22150522

This appears to have worked, uninstalled ver 17.xx and reinstalled ver 13.x..

THANK you..

''dcginc [[#question-1063475|said]]'' <blockquote> I have updated all my plugins and extensions. disable those I do not use, my mac desktop os is up todate os 10.7.5 firefox 38.0.1 not sure how to share crash report: https://crash-stats.mozilla.com/report/index/8e3b0104-fce7-4907-9a35-affe22150522 </blockquote> This appears to have worked, uninstalled ver 17.xx and reinstalled ver 13.x.. THANK you..
FredMcD
  • Top 10 Contributor
4398 solutions 61698 answers

Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.

Thank you for contacting Mozilla Support.

Hello, I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily. Thank you for contacting Mozilla Support.