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I can not get a new computer to your old information .

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I had my latest firefox sync . Then I bought a new computer. I logged on to the firefox sync. but no information was coming . bookmarks, password, history, addons nothing. please help me. i need them.

I had my latest firefox sync . Then I bought a new computer. I logged on to the firefox sync. but no information was coming . bookmarks, password, history, addons nothing. please help me. i need them.

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More Information

John99 971 solutions 13138 answers

Firefox Sync is just not designed to back up your information.

It it is not even very good at syncing bookmarks, and personally (I know developers say similar). If you Sync bookmarks you also need to manually back them up because there is a danger Sync will corrupt them.

Do you have Firefox data on other devices or other |devices|backups ?

We may be able to offer suggestions on recovering from a previous computer, its hdd, or some |backup|disk image| you may still have.

'''Firefox Sync is just not designed to back up your information.''' It it is not even very good at syncing bookmarks, and personally (I know developers say similar). If you Sync bookmarks you also need to manually back them up because there is a danger Sync will corrupt them. Do you have Firefox data on other devices or other |devices|backups ? We may be able to offer suggestions on recovering from a previous computer, its hdd, or some |backup|disk image| you may still have.

Question owner

no. I can not get my old computer. so i can not backup manually. I guess, this data be Backing Up in the FireFox. If I send mail, Do they send backups ?

no. I can not get my old computer. so i can not backup manually. I guess, this data be Backing Up in the FireFox. If I send mail, Do they send backups ?
John99 971 solutions 13138 answers

Have you still got the old computer, its hard disk drive, or any backups from that old computer ?

Have you still got the old computer, its hard disk drive, or any backups from that old computer ?
cor-el
  • Top 10 Contributor
  • Moderator
17334 solutions 156710 answers

You can open the about:sync-log page via the location/address bar if there are error logs available. If there are then please attach a recent log. You can upload a recent log to this website if the log is too big to put in a reply.

You can open the about:sync-log page via the location/address bar if there are error logs available. If there are then please attach a recent log. You can upload a recent log to this website if the log is too big to put in a reply. *http://pastebin.mozilla.org

Modified by cor-el

Question owner

no, I don't have my old computer. when open about:sync-log page, this page empty. so no error. firefox installed on this computer new.

no, I don't have my old computer. when open about:sync-log page, this page empty. so no error. firefox installed on this computer new.
the-edmeister
  • Moderator
5391 solutions 40019 answers

Did you have any problem logging into Firefox Accounts / Sync on the new PC? Like maybe you had to request a new account Password?

Did you have any problem logging into Firefox Accounts / Sync on the new PC? Like maybe you had to request a new account Password?

Question owner

I forgot my password. I reset my password. then I logged on to my new computer with a new password. but I did not receive any errors. I logged in successfully.

I forgot my password. I reset my password. then I logged on to my new computer with a new password. but I did not receive any errors. I logged in successfully.
John99 971 solutions 13138 answers

You have a new computer. Have you got some other device to Sync with ? Otherwise there is no point in using Firefox Sync.

I am sorry to say but unless you backed-up or kept Firefox data from the old computer, but it appears you did not. Then it is lost.

You have a new computer. Have you got some other device to Sync with ? Otherwise there is no point in using Firefox Sync. I am sorry to say but unless you backed-up or kept Firefox data from the old computer, but it appears you did not. Then it is lost.

Question owner

I had my old computer to sync session. then i logged on to my new computer sync. now my data on old computer did not come to the new Firefox. Does this data is not backed up in Firefox? When I logged, It does not need to be added to the Firefox?

I had my old computer to sync session. then i logged on to my new computer sync. now my data on old computer did not come to the new Firefox. Does this data is not backed up in Firefox? When I logged, It does not need to be added to the Firefox?
John99 971 solutions 13138 answers

Firefox keeps data locally in a set of files and folders refererd to as the profile.

Firefox sync tries to temporarily store some of that data and allows it to be transfered or Synced to another device. The other device may then be considered to be a backup.

You need to be aware that Sync does not alway work successfully, and is particularly prone to fail and corrupt bookmarks. If you elect to Sync bookmarks you should always also regularly manually back up your bookmarks locally.

Firefox keeps data locally in a set of files and folders refererd to as the profile. * [[Profiles - Where Firefox stores your bookmarks, passwords and other user data]] Firefox sync tries to temporarily store some of that data and allows it to be transfered or Synced to another device. The other device may then be considered to be a backup. You need to be aware that Sync does not alway work successfully, and is particularly prone to fail and corrupt bookmarks. If you elect to Sync bookmarks you should always also regularly manually back up your bookmarks locally. * [[Restore bookmarks from backup or move them to another computer]]
John99 971 solutions 13138 answers

stronger said

I forgot my password. I reset my password. then I logged on to my new computer with a new password. but I did not receive any errors. I logged in successfully.

Unfortunately Reseting the password clears all the data.

Also see

''stronger [[#answer-732029|said]]'' <blockquote> I forgot my password. I reset my password. then I logged on to my new computer with a new password. but I did not receive any errors. I logged in successfully. </blockquote> Unfortunately Reseting the password clears all the data. Also see * [[I've lost my Firefox Sync account information - What to do]] * [[Firefox Sync troubleshooting and tips]]

Question owner

My profile is not registered in Firefox Sync? not local, i ask in firefox servers ? I do not have opportunity to reach my old computer. and I'm looking for the way to get back to my profile. sync is not working. If I send mail, Do firefox managers send backups with mail? Is it possible?

My profile is not registered in Firefox Sync? not local, i ask in firefox servers ? I do not have opportunity to reach my old computer. and I'm looking for the way to get back to my profile. sync is not working. If I send mail, Do firefox managers send backups with mail? Is it possible?
the-edmeister
  • Moderator
5391 solutions 40019 answers

Sorry, requesting a new Password was a "fatal" mistake.

The old Password that you reset was used as a part of the encryption key for your data while your data is away from your devices; both "in-transit" and while on the Sync server. Without that exact "key" your data is/was useless, thus deleted from the server when you requested a new password. There is nothing that Mozilla can do to recover your data to email it to you; the system isn't set up for it, and even if it was your data would be unreadable without that "key" which isn't "user facing".

Sorry, requesting a new Password was a "fatal" mistake. The old Password that you reset was used as a part of the encryption key for your data while your data is away from your devices; both "in-transit" and while on the Sync server. Without that exact "key" your data is/was useless, thus deleted from the server when you requested a new password. There is nothing that Mozilla can do to recover your data to email it to you; the system isn't set up for it, and even if it was your data would be unreadable without that "key" which isn't "user facing".

Question owner

so, all data was lost?

so, all data was lost?
the-edmeister
  • Moderator
5391 solutions 40019 answers

Yes it's gone from the Sync server due to requesting a new Password for your Sync account.

Yes it's gone from the Sync server due to requesting a new Password for your Sync account.

Question owner

it is bad news for me. thanks for answers.

it is bad news for me. thanks for answers.
cor-el
  • Top 10 Contributor
  • Moderator
17334 solutions 156710 answers

The currently used new Sync version still uses the Sync key to encrypt data locally before uploading, but this Sync key is generated internally from the password of your Firefox account, so you no longer need to worry about it. This means that the Sync key changes when you change the password of the Firefox account and you lose all data stored on the Sync server doing that.

The currently used new Sync version still uses the Sync key to encrypt data locally before uploading, but this Sync key is generated internally from the password of your Firefox account, so you no longer need to worry about it. This means that the Sync key changes when you change the password of the Firefox account and you lose all data stored on the Sync server doing that.