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Downloaded & installed latest version of Firefox. Can't open AOL mail or Facebook, get error msg need latest version of browser

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  • Last reply by cor-el

jean040947
jean040947
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I downloaded & installed the latest version of Firefox. Now I can't open my AOL mail or Facebook without getting an error message saying "Oops, you need the latest version of this browser to open this." I just did that. Have uninstalled the program and reinstalled several times and still get the same error message. Have no problem opening these programs on another computer or even in Internet Explorer. Can anyone tell me how to fix this problem? Thanks

I downloaded & installed the latest version of Firefox. Now I can't open my AOL mail or Facebook without getting an error message saying "Oops, you need the latest version of this browser to open this." I just did that. Have uninstalled the program and reinstalled several times and still get the same error message. Have no problem opening these programs on another computer or even in Internet Explorer. Can anyone tell me how to fix this problem? Thanks

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cor-el
cor-el
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You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window