Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I have a problem with one website. It will let me in, but then freezes and I have to restart my computer. I can get in fine using Chrome.

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

ginajo
ginajo
more options

I have the latest FF, W7. I've cleared cache, cookies, used FF in safe mode, etc.

I have the latest FF, W7. I've cleared cache, cookies, used FF in safe mode, etc.

All Replies (2)

guigs
guigs
more options

ginajo, please also contact the developer of the site, however in the meantime, there is a way to forget the site from the cache entirely.

Or to bypass the cache:

Reload the webpage while bypassing the cache using one of the following steps:

  • Hold down the Shift key and click the Reload button with a left click.

OR

  • Press Ctrl + F5 or Ctrl + Shift + R (Windows and Linux)
  • Press Command + Shift + R (Mac)

However please take note that it would not be recoverable.

  1. Go to about:permissions in a new window
  2. search for the site
  3. click on "Forget this Site"
FredMcD
FredMcD
more options

If the above does not help, Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia