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Hi, for some reason Firefox doesn't remember my passwords or won't display saved passwords. I've been through all the standard suggestions, checked all the settings and still no joy. Should I un- and re-install? It does keep asking for my master password (at every opportunity) but entering this makes no difference - it keeps asking and then, when I cancel, lets me proceed anyway!

Not sure what's going on...

Thanks

Hi, for some reason Firefox doesn't remember my passwords or won't display saved passwords. I've been through all the standard suggestions, checked all the settings and still no joy. Should I un- and re-install? It does keep asking for my master password (at every opportunity) but entering this makes no difference - it keeps asking and then, when I cancel, lets me proceed anyway! Not sure what's going on... Thanks

Additional System Details

Installed Plug-ins

  • Adobe® Acrobat® Plug-in for Web Browsers, Version 11.0.10
  • Amazon MP3 Downloader Plugin 1.0.17
  • Provides information about the default web browser
  • Garmin Communicator Plug-in Version 2.9.3.0
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  • 5.1.30514.0
  • Unity Web Player version 4.3.5f1. (c) 2013 Unity Technologies ApS. All rights reserved.
  • iPhoto6

Application

  • Firefox 36.0.1
  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.10; rv:36.0) Gecko/20100101 Firefox/36.0
  • Support URL: https://support.mozilla.org/1/firefox/36.0.1/Darwin/en-US/

Extensions

  • QuickMark 1.2.6 (jid0-QT2VXewB9xzbRlyapSJjA4ebwoU@jetpack)
  • S3.Google Translator 3.09 (s3google@translator)
  • Show my Password 2.0 ({cd617372-6743-4ee4-bac4-fbf60f35719e})
  • Firefox Certificate Store Hotfix 20150225.01 (firefox-hotfix@mozilla.org) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

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  • adapterDeviceID: 0x9488
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x1002
  • driverDate:
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  • info: {u'AzureCanvasBackend': u'quartz', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'quartz', u'AzureSkiaAccelerated': 0}
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: ATI Technologies Inc. -- ATI Radeon HD 4670 OpenGL Engine
  • windowLayerManagerRemote: True
  • windowLayerManagerType: OpenGL

Modified Preferences

Misc

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  • Accessibility: No
kushagra 6 solutions 109 answers

This problem is caused due to corrupted cookies and cache . Try to clear it first. Clearing the cookies and cache can resolve your problem.

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is  shown) go to Tools > Clear recent history.
   2.Under "Time range to clear", select "Everything".
   3.Now, click the arrow next to Details to toggle the Details list active.
   4.From the details list, check Cache and Cookies and uncheck everything else.
   5.Now click the Clear now button.
This problem is caused due to corrupted cookies and cache . ''Try to clear it first''. Clearing the cookies and cache can resolve your problem. 1. Go to '''Firefox > History > Clear recent history''' or (if no Firefox button is shown) go to Tools > Clear recent history. 2.Under "'''Time range to clear'''", select "'''Everything'''". 3.Now, click the arrow next to '''Details''' to toggle the Details list active. 4.From the details list, check '''Cache and Cookies '''and ''uncheck everything else.'' 5.Now click the '''Clear now''' button.
FredMcD
  • Top 10 Contributor
4257 solutions 59604 answers
http://kb.mozillazine.org/User_name_and_password_not_remembered
cor-el
  • Top 10 Contributor
  • Moderator
17531 solutions 158525 answers

This can possibly be caused by a broken "Show my Password" extension.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
This can possibly be caused by a broken "Show my Password" extension. Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem. *Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance *Do NOT click the Reset button on the Safe Mode start window *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes