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smtp auth required

  • 3 replies
  • 1 has this problem
  • 4 views
  • Last reply by christ1

JPMAccounting
JPMAccounting
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Hi

As of today I am getting an alert for thunderbird saying. The mail server responded: SMTP Auth required for message submission on port 587.

Can anyone tell me how I fix this. My tech guys say there should be a tick box in thunderbird saying the server requires SMTP Authorisation but I can't find it anywhere.

Hi As of today I am getting an alert for thunderbird saying. The mail server responded: SMTP Auth required for message submission on port 587. Can anyone tell me how I fix this. My tech guys say there should be a tick box in thunderbird saying the server requires SMTP Authorisation but I can't find it anywhere.

All Replies (3)

christ1
christ1
  • Top 25 Contributor
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Tools (Alt-T) - Account Settings Select 'Outgoing Server (SMTP)' in the left pane, it's at the bottom of the pane. Select your SMTP server - Edit Enter your user ID. Thunderbird will prompt you for a password the next time you attempt to send a message.

JPMAccounting
JPMAccounting Question owner
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christ1 said

Tools (Alt-T) - Account Settings Select 'Outgoing Server (SMTP)' in the left pane, it's at the bottom of the pane. Select your SMTP server - Edit Enter your user ID. Thunderbird will prompt you for a password the next time you attempt to send a message.

Hi Chris

We have tried changing the password but this does not solve the problem.

I am looking for a tick box that say SMTP requires authorisation.

Thanks

christ1
christ1
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Can you post your Troubleshooting Information? Help (Alt-H) - Troubleshooting Information