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When connecting to a particular site from an email link the login to that site does not work only when using Mozilla.

Posted

For some time now using a link from an email for Audible.com I am not able to login to their site. Even if I use the Sign In on the Audible.com site.

In fact, if I open a new tab in Mozilla and log on to Audible.com after entering my log in information from the Sign In link the redirect goes to their home page not the member page. Audible is on my safe list.

I am forced to use the Chrome app in order to onto Audible.com.

What could be causing this? I can access Amazon.com just fine with Mozilla and Audible.com is one of their companies.

I am on a Mac using v.35.1

For some time now using a link from an email for Audible.com I am not able to login to their site. Even if I use the Sign In on the Audible.com site. In fact, if I open a new tab in Mozilla and log on to Audible.com after entering my log in information from the Sign In link the redirect goes to their home page not the member page. Audible is on my safe list. I am forced to use the Chrome app in order to onto Audible.com. What could be causing this? I can access Amazon.com just fine with Mozilla and Audible.com is one of their companies. I am on a Mac using v.35.1

Additional System Details

Installed Plug-ins

  • Adobe® Acrobat® Plug-in for Web Browsers, Version 11.0.10
  • A plugin to detect whether the Adobe Creative Cloud is installed on this machine.v_2_0_0_0
  • Plugin that detects installed Citrix Online products (visit www.citrixonline.com).
  • Provides information about the default web browser
  • The Google Earth Plugin allows you to view 3D imagery and terrain in your web browser.
  • Displays Java applet content, or a placeholder if Java is not installed.
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • Shockwave Flash 16.0 r0
  • 5.1.30514.0
  • thinkDesktop configuration loader
  • WebEx64 General Plugin Container Version 205
  • thinkorswim loader

Application

  • Firefox 35.0.1
  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.9; rv:35.0) Gecko/20100101 Firefox/35.0
  • Support URL: https://support.mozilla.org/1/firefox/35.0.1/Darwin/en-US/

Extensions

  • Lightbeam 1.2.1 (jid1-F9UJ2thwoAm5gQ@jetpack)
  • Adobe Acrobat - Create PDF 2.0 (web2pdfextension@web2pdf.adobedotcom) (Inactive)
  • Firefox Certificate Store Hotfix 20150225.01 (firefox-hotfix@mozilla.org) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription:
  • adapterDeviceID: 0x fea
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x10de
  • driverDate:
  • driverVersion:
  • info: {u'AzureCanvasBackend': u'quartz', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'quartz', u'AzureSkiaAccelerated': 0}
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: NVIDIA Corporation -- NVIDIA GeForce GT 755M OpenGL Engine
  • windowLayerManagerRemote: True
  • windowLayerManagerType: OpenGL

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
jayelbe 53 solutions 301 answers

Hi mbsnow,

Do you have javascript disabled? This is likely what is causing this issue.

Please try following the steps in this article to re-enable javascript and then try visiting to Audible.com again: http://kb.mozillazine.org/JavaScript#JavaScript_settings_in_Firefox_23_and_above

I hope this fixes the problem!

Hi mbsnow, Do you have javascript disabled? This is likely what is causing this issue. Please try following the steps in this article to re-enable javascript and then try visiting to Audible.com again: http://kb.mozillazine.org/JavaScript#JavaScript_settings_in_Firefox_23_and_above I hope this fixes the problem!

Question owner

I followed the instructions as suggested in the article. Made the JavaScript changes and restarted Firefox. Unfortunately, the problem still exists.

Thank you so very much for your suggestion and reply. It's not a big "problem" just an inconvenience the few times a month I might want to visit Audible.com. My main browser is Firefox, you see.

Best regards,

I followed the instructions as suggested in the article. Made the JavaScript changes and restarted Firefox. Unfortunately, the problem still exists. Thank you so very much for your suggestion and reply. It's not a big "problem" just an inconvenience the few times a month I might want to visit Audible.com. My main browser is Firefox, you see. Best regards,
FredMcD
  • Top 10 Contributor
4314 solutions 60602 answers

What is the full link?

Try going to the main page at the web site, and work your way thru the menus to get what you want. Then make a new shortcut.

What is the full link? Try going to the main page at the web site, and work your way thru the menus to get what you want. Then make a new shortcut.
cor-el
  • Top 10 Contributor
  • Moderator
17698 solutions 160142 answers

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox > Preferences > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox > Preferences > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

You can also experiment with the third-party cookie settings in

  • Firefox > Preferences > Privacy > Firefox will: "Use custom settings for history"
Clear the cache and remove cookies only from websites that cause problems. "Clear the Cache": *Firefox > Preferences > Advanced > Network > Cached Web Content: "Clear Now" "Remove Cookies" from sites causing problems: *Firefox > Preferences > Privacy > "Use custom settings for history" > Cookies: "Show Cookies" You can also experiment with the third-party cookie settings in *Firefox > Preferences > Privacy > Firefox will: "Use custom settings for history"