Firefox Version 36.0 Hanging with odd Script: chrome://browser/content/places/browserPlacesViews.js Errors / Lost all bookmarks including Sync.
Hello - Yesterday 4 different PC's updated automatically to Firefox Version 36.0, they are all Windows 7 x64 Systems with the latest patches, one of them is a work / corporate PC running a slightly older version (34 I believe).
Since the update all of my bookmarks have been lost and seems that sync got wiped out as well. I had a few thousand bookmarks all organized in folders and they are all gone. Whenever I click on the bookmark menu item firefox will hang and eventually give me the following error with different numbers at the end of the line (varies on each system as well as the same system). See attached for an example.
Script: chrome://browser/content/places/browserPlacesViews.js
Even if I start Firefox in Safemode I get the same results / behavior (the hanging) I can't even access the bookmarks menu to try and restore them from a backup. When I do that Firefox will hang and never come back, I have to go in to task manager and end the task.
I've tried "Refreshing" at work I tried uninstalling / installing the newest as well as a version 35 version of firefox and have the same exact issue. I removed all of the plugins, I've even tried a full on reset of firefox and have had no luck whatsoever .
It appears that I have lost about 10 years of various bookmarks but seem to have a somewhat up to date copy on one system with Chrome but Firefox won't even allow me to import the bookmarks as it will just hang.
I have Malwarebytes running on 3 of the systems, it hasn't found anything, I also have Microsoft Security essentials running and did full scans of each system and haven't found anything, there isn't any kind of add on / plug in that I can see that is causing this
Please help as I am now in a huge bind at work without all of my bookmarks!!!
All Replies (6)
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You can check for problems with the places.sqlite database file in the Firefox profile folder.
- http://kb.mozillazine.org/Bookmarks_history_and_toolbar_buttons_not_working_-_Firefox
- https://support.mozilla.org/kb/Bookmarks+not+saved#w_fix-the-bookmarks-file
- Places Maintenance: https://addons.mozilla.org/firefox/addon/places-maintenance/
It is best to disconnect from Sync while performing maintenance or repair to the places.sqlite database.
Ok this did not resolve the issue, I downloaded the Places Maintenance Add on and ran it with all of the options selected, I also verified that this is not a permissions issue and ran chkdsk on the disk.
I am unable to make a backup of the bookmarks it just hangs and never makes the backup, I can't even export them either.
I went to the next step and renamed the places.sqlite file and restarted firefox which did restore my bookmarks from a previous backup but I still can't click on the bookmark menu option without firefox locking up .
How do I resolve this and how do I get my data back in to Sync?
If this file is corrupted does that mean that all of my linked browsers downloaded the same corrupt file from Sync? How do I resolve that, is there anyway to recover my history from any of my other PCs?
All that I did was when I was logged out of sync but want to know how I go about getting the info back in to Sync.
As a temporary workaround, can you use either:
- Bookmarks Sidebar (Ctrl+Shift+b)
- Address bar autocomplete (i.e., start typing the site and look for the suggestions with blue stars)
Ok that is great but what is the permanent work around? How do I resolve this and get all of my systems back on Sync with the right bookmarks not the corrupted ones?
What would happens if I would re-enable Sync on the system that I have done the above to? Will it download the corrupted files / bookmarks again?
Hi funhouse69, I hope others can assist with your Sync questions and the dysfunctional menu. I don't have a suggestion for those myself.