Constant Crashing - Firefox on Windows 8.1 - Flash Related
Hi Guys,
Hope you can help me with my issue.
Firefox seems to be constantly crashing, as far as I can tell it's often flash related content that does it.
I've tried updating flash/shockwave/java.
I've updated all my drivers including my graphics drivers.
I've tried changing flash player to protectedmode=0
I've tried running in safe mode
Here are some of the most recent log reports, if someone could have a look at these and help identify what's going wrong that would be great.
bp-bbcce97f-4f48-4ad6-9634-b5ce22150224 24/02/2015 00:12 bp-0361d813-26ae-4d09-8ebb-28ca02150223 23/02/2015 23:39 bp-66f36b8e-d069-4db6-935d-1454c2150223 23/02/2015 23:31 bp-1289175f-3692-4a22-8c66-d03c42150223 23/02/2015 22:00 bp-ac5952d7-63ae-40ee-8fad-d5ca62150222 22/02/2015 19:51
Ok for some reason I don't seem to be able to copy the links either, some advice on how to copy links from about:crashes would be appreciated too.
Cheers
All Replies (5)
Ok scratch that regarding the links, seems I was at least able to do that sucessfully.
The one crash report flagged these programs;
JS = JavaScript
mswsock.dll = Microsoft
winmm.dll = Windows Multimedia
ntdll.dll = Microsoft
Another report also flagged these;
dwmapi.dll = Microsoft
combase.dll = Microsoft
Perform a System File Check to fix corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html
See if there are updates for your graphics drive drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
If you have problems with current Shockwave Flash plugin versions then check this:
- see if there are updates for your graphics drive drivers
https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
- disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
https://forums.adobe.com/message/4468493#TemporaryWorkaround
- disable hardware acceleration in the Flash plugin
https://forums.adobe.com/thread/891337 See also:
Microsoft Fix it Solution Center {web link} Find automated solutions for your issues
Hi Fred,
Thanks for the reply but I have tried everything you had listed except sfc /scannow which I just ran and returned "Windows Resource Protection did not find any integrity violations".
I've checked every one of my computer's drivers including my graphics.
Already run in protected mode, already tried disabling hardware acceleration.
I've tested both flash and shockwave flash and they work fine on the test sites
I've done a good number of the things listed under your troubleshooting link and others I haven't just seem unlikely to help.
Cheers anyway
Did you heck the Fix It link?
I've called the big guys to help you. Good luck.
Hi Fred,
Just had a look at the fixit link, seems to be for internet explorer / windows but I tried running the one for crashing playing video files in IE which couldn't find any problems. The other to fix generic problem in IE wouldn't run and gave me a message "We're sorry, but your operating system is not supported by Microsoft Fix it at this time. " Presumably Microsoft don't yet support this for Windows 8.1
Thanks for taking the time anyway.