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Printer Error Message using Awesome Screenshots

Posted

I have added the Extension "Awesome Screenshots" to Firefox as I need to capture web pages in my job. But every time I try to Print, either using File Print or the tool bar/menu, I can't print and get this error message: Printer Error ! There was an unexpected problem while printing. I have no problem printing Awesome Screenshots from Chrome or Safari, so it has to be a Firefox issue. Please Help!?

I have added the Extension "Awesome Screenshots" to Firefox as I need to capture web pages in my job. But every time I try to Print, either using File Print or the tool bar/menu, I can't print and get this error message: Printer Error ! There was an unexpected problem while printing. I have no problem printing Awesome Screenshots from Chrome or Safari, so it has to be a Firefox issue. Please Help!?

Additional System Details

Installed Plug-ins

  • Provides information about the default web browser
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • Shockwave Flash 16.0 r0

Application

  • Firefox 35.0.1
  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.9; rv:35.0) Gecko/20100101 Firefox/35.0
  • Support URL: https://support.mozilla.org/1/firefox/35.0.1/Darwin/en-US/

Extensions

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription:
  • adapterDeviceID: 0x a2e
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x8086
  • driverDate:
  • driverVersion:
  • info: {u'AzureCanvasBackend': u'quartz', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'quartz', u'AzureSkiaAccelerated': 0}
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Intel Inc. -- Intel Iris OpenGL Engine
  • windowLayerManagerRemote: True
  • windowLayerManagerType: OpenGL

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
Jon Gregory 30 solutions 242 answers

BJSnaz said

I have added the Extension "Awesome Screenshots" to Firefox as I need to capture web pages in my job. But every time I try to Print, either using File Print or the tool bar/menu, I can't print and get this error message: Printer Error ! There was an unexpected problem while printing. I have no problem printing Awesome Screenshots from Chrome or Safari, so it has to be a Firefox issue. Please Help!?

Try using cmnd option 4 instead. That takes screenshots and posts them to your desktop. You can just delete the extension Awesome Screenshots, or disable it while trying out cmnd opt. 4.

''BJSnaz [[#question-1047708|said]]'' <blockquote> I have added the Extension "Awesome Screenshots" to Firefox as I need to capture web pages in my job. But every time I try to Print, either using File Print or the tool bar/menu, I can't print and get this error message: Printer Error ! There was an unexpected problem while printing. I have no problem printing Awesome Screenshots from Chrome or Safari, so it has to be a Firefox issue. Please Help!? </blockquote> Try using cmnd option 4 instead. That takes screenshots and posts them to your desktop. You can just delete the extension Awesome Screenshots, or disable it while trying out cmnd opt. 4.