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  • Last reply by guigs

kramskj
kramskj
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Hi.

Firefox (35.0.01) drop down boxes (combobox?) are unusable on my machine. E.g with the mini-search box at the top right, as I type, the box expands and shows info, but disappears almost immediately. The only way I can interact with these is to either know in advance the box contents, so I can type a character that matches, then it selects the correct entry, or try to catch the expanded box by moving mouse into it before the box collapses.

My suspicion is that Windows 7 itself is contributing to this behaviour, as I have trouble with scroll bars also (always try to scroll to bottom, or to right) in normal windows (I've had to use regedit to temporarily stop this, but something resets the values eventually, and the problem reappears).

Items concerned are HLEY_CURRENT_USER/Control Panel/Desktop/WheelScrollChars and WheelScollLines. If these are non-zero, the scroll behaviour described above occurs.

I also find that vertical scrolling, even with regedit fix, is still jumpy (by using the scroll bar as opposed to the small arrows at either end of the widget).

I've tried using different mouse hardware ... same problem.

Final problems (now fixed): 

- shift key was acting as "go back a page in browsing history".
- double click stopped its usual behaviour in Windows / Java ...

I note that using this scroll bar here (writing this message) the behaviour is smooth, whereas in Eclipse, the behaviour is jumpy.

All of the above started after I had a Windows Explorer crash. I bought registry repair software (speedzooka) that found a load of issues, but still the above is occurring.

Any help much appreciated!

cheers, Jerry

Hi. Firefox (35.0.01) drop down boxes (combobox?) are unusable on my machine. E.g with the mini-search box at the top right, as I type, the box expands and shows info, but disappears almost immediately. The only way I can interact with these is to either know in advance the box contents, so I can type a character that matches, then it selects the correct entry, or try to catch the expanded box by moving mouse into it before the box collapses. My suspicion is that Windows 7 itself is contributing to this behaviour, as I have trouble with scroll bars also (always try to scroll to bottom, or to right) in normal windows (I've had to use regedit to temporarily stop this, but something resets the values eventually, and the problem reappears). Items concerned are HLEY_CURRENT_USER/Control Panel/Desktop/WheelScrollChars and WheelScollLines. If these are non-zero, the scroll behaviour described above occurs. I also find that vertical scrolling, even with regedit fix, is still jumpy (by using the scroll bar as opposed to the small arrows at either end of the widget). I've tried using different mouse hardware ... same problem. Final problems (now fixed): - shift key was acting as "go back a page in browsing history". - double click stopped its usual behaviour in Windows / Java ... I note that using this scroll bar here (writing this message) the behaviour is smooth, whereas in Eclipse, the behaviour is jumpy. All of the above started after I had a Windows Explorer crash. I bought registry repair software (speedzooka) that found a load of issues, but still the above is occurring. Any help much appreciated! cheers, Jerry

All Replies (1)

guigs
guigs
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I understand that when you type into the search box that there are drop down search results that appear for a moment then disappear.

After updating Java the only issue was the first mentioned. Please update your drivers in Firefox and restart the browser. Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.

You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).

Then perform these steps:

  1. Open Firefox Options window (Preferences on Mac or Linux) as follows:
    • In Firefox 29.0 and above, click the menu button New Fx Menu and select Options for Windows or Preferences on Mac or Linux.
    • In Firefox 28.0 and previous versions, click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
  2. In the Firefox Options (or Preferences) window, click the Advanced tab, then select General.
  3. In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.
  4. Now, restart Firefox and see if the problems persist.

Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:

Did this fix your problems? Please report back to us!

Thank you.