Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I already downloaded the tracking program but FF wants to install it again?

  • 3 replies
  • 1 has this problem
  • 8 views
  • Last reply by FredMcD

more options

Why did I get a msg from FF about the spotlight app that detects tracking when it it already installed? I can't seem to find it in the applications.

All Replies (3)

more options

What url are you downloading this from?

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!

more options

Separate Issue; Your System Details shows;

Installed Plug-ins

Shockwave Flash 16.0 r0 Shockwave Flash 15.0 r0

Adobe Shockwave for Director Netscape plug-in, version 11.5 Adobe Shockwave for Director Netscape plug-in, version 11.6.7.637

Having more than one version of a program may cause issues.

Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac Then reinstall the latest version.

Flash Player v16.0.0.257
https://www.adobe.com/products/flashplayer/distribution3.html
Shockwave Director v12.1.6.156 http://get.adobe.com/shockwave/

more options

Spotlight

Spotlight is a Firefox extension that enhances Google, Yahoo, and Live search results by adding tags and relevancy figures to search result pages. Tested on Windows, Linux (Ubuntu) will follow. For more information, seehttp://www.velingo.com/extensio...

Not available for Firefox 35.0