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Firefox crashes when ANY Adobe product is opened - Photoshop, Acrobat...

  • 1 reply
  • 2 have this problem
  • 12 views
  • Last reply by FredMcD

magoosmc
magoosmc
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This has been ongoing for at least a year. I have repeatedly check for and installed all updates. Opening a PDF, a Photoshop file or any video when Firefox is open results in a crash. Windows 7 Home Premium with Service Pack 1. Any suggestions would be greatly appreciated.

This has been ongoing for at least a year. I have repeatedly check for and installed all updates. Opening a PDF, a Photoshop file or any video when Firefox is open results in a crash. Windows 7 Home Premium with Service Pack 1. Any suggestions would be greatly appreciated.

All Replies (1)

FredMcD
FredMcD
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If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also: